Tech operations manager

دوام كامل في Accor Hotels في Kuwait
نُشرت يوم November 1, 2024

تفاصيل الوظيفة

Job Summary: This is a full-time on-site role for an Operations Manager at Culinary Capital in Kuwait City. The Operations Manager will be responsible for overseeing daily operations, managing staff, having a strong knowledge of food cost reduction plans, ensuring compliance with ...

Operation Manager

Job Opportunity: Operation Manager Requirements:
  • Nationality: Arab
  • Work Location: Hawally
  • Salary: 600-800 KD
  • Duty Hours: 9 hours/day
  • Visa 18 Normal only
  • Must have good experience in handling central kitchens and managing restaurants
  • Must speak English and Arabic

Key Responsibilities

  • Provide inspired leadership for the operation of one of our organization's lines of business.
  • Make important policy and operational decisions.

About the Role

  • This position is pivotal in defining and implementing Orient Express's technological DNA and personalization strategies on a global scale.
  • Serve as the primary tech liaison for various teams, addressing a wide range of technology-related topics.

Key Responsibilities

  • Lead and drive the global tech strategy for Orient Express, encompassing hotels, trains, and yachts.
  • Define and manage the tech roadmap, overseeing project execution and rollouts across all properties.
  • Ensure seamless project follow-ups, rollouts, and new openings within your scope.
  • Oversee all tech operations, including IT and digital initiatives, for the entire Orient Express portfolio.
  • Manage relationships with owners and General Managers to ensure alignment and satisfaction.
  • Serve as the main point of contact for the Luxury & Lifestyle division within various regions.
  • Lead regional teams by establishing governance, standards, and training programs.
  • Collaborate closely with each Regional CTS to optimize performance.
  • Oversee the execution of Service-Level Agreements (SLAs) delivered by other Business Units.
  • Facilitate an advisory board with representatives from hotels, trains, and yachts to co-create innovations and standards.
  • Represent Orient Express externally by engaging in communities, events, and professional meetings related to digital and technology.
  • Monitor and track quality and performance across projects, new openings, and ongoing support.
  • Foster strong relationships with owners and General Managers through regular on-site visits and engagement.
  • Identify and source new solutions and ideas to enhance our tech and innovation initiatives.

Requirements

  • Over 5 years of experience in IT, preferably within the tourism and hospitality industry.
  • Extensive expertise in project management and customer relations.
  • Strong financial management skills.
  • International exposure and willingness to travel.
  • Fluency in English, with proficiency in an additional language being highly desirable.
  • Excellent organizational, communication, and analytical skills.
  • Deep knowledge of IT environments specific to hotels, trains, or yachts.
  • Proven ability to build partnerships and foster trust with operations teams.
  • Proficiency in Microsoft Office Suite, particularly Excel and Power Point.
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