Officer, Customer Service (FADES)
تفاصيل الوظيفة
Job DescriptionCore ResponsibilitiesActively sell/cross-sell asset and liability products to new and existing customersPrepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing UnitReceive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)Encourage customers to build their balances with the bank in order to migrate to higher customer programsGenerate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centresEducate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channelsAttract new customers to branch through personal relations and existing customer referralsRespond to call center regarding customer inquiries forwardedParticipate in and potentially lead daily retail sales team meetingsOnline & Mobile Banking: Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls & carry out online demonstration and assist with mobile app demo and customer downloadNPS: Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.Interaction with colleagues/internal stakeholders and ensure completion of Mandatory trainingsQualificationsHigh School graduate2 years' relevant experience in the banking sector.Familiarity with bank products, customer experience, and related policies and procedures
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