الصفحة الرئيسية الإمارات العربية المتحدة FB Supervisor - Pool Beach
الصفحة الرئيسية الإمارات العربية المتحدة FB Supervisor - Pool Beach
FB Supervisor - Pool Beach
تفاصيل الوظيفة
Job ResponsibilitiesAccomplishes department objectives by supervising staff, organizing and monitoring work process.Provides quality service by enforcing quality and guest service standards.Checks preparations before and during the shift.Ensures the progress and delivery of tasks and makes sure quality standards are met in doing so.Maintains staff by selecting, orienting and training employees, developing personal growth opportunities.Promotes up and cross selling to the team members.Responds to guest complaints and questions in a timely manner.Evaluates the staffing requirements per shift and also makes decisions when staffing requirements change during the shifts.Works together with other departments to supervise all tasks to be done in an efficient and timely manner.Keeps the supplies and stocks up to requirements, including advising the manager on the required materials.Controls expenses by gathering and scheduling expenditures, monitoring variances, implementing corrective actions.Works along in the shifts, knowledgeable about all products to answer the questions of both guests and staff.Works together with the entire F&B management on new ideas and improvements for the department.Checks bills, table progress, preparations, waiting time for food and drinks to prevent mistakes during the operations.Supervises the restaurant opening and closing procedures.Conducts proper shift handovers to inform colleagues about what happened on the shift and what is important for the rest of the day/week.Informs the management of any visit of FAM/ VIP guests to the outlets.Ensures that menus, promotional items are handled properly and replaces damaged or outdated materials.Is aware of the health and safety requirements for the department and makes the team members aware of those.Keeps good communication with the kitchen about changes, dietary requests, VIPs etc.Ensures daily briefings and allocations get done and all records kept on file.Conducts mid-year and final reviews for the crew and associates.Ensures all work orders are raised and updated in the Aladdin system.Ensures all staff are following HACCP and Hygiene standards at all times.Passes on information from management to colleagues and from colleagues to management.Has the authority to decide or nominate an award based on performance.Ensures all the prices in the micros are updated.Completes the micros change form if new icons need to be created.Trains, motivates and evaluates new and existing staff.Ensures the outlet par level is set and followed.Conducts daily/weekly/monthly inventory without fail.QualificationsAll Day Dining experience preferable.A minimum of 3+ years of experience in a 5-Star Hotel is essential.Excellent reading, writing and oral proficiency in English.Experienced in all aspects of restaurant services.Must be well-presented and professionally groomed at all times.Excellent leader and trainer with solid motivational and teamwork skills.Attention to detail and strong interpersonal skills to deal with diverse staff.Ability to handle guest complaints and know when to escalate to line manager.Ability to understand the flow of service and support colleagues.Proven ability to successfully support management to motivate and lead a diverse team.Ability to perform job with attention to detail and handle multiple tasks.Ability to understand guest needs and deliver superior customer service.Ability to work long hours with a strong focus on operational excellence.Familiarity with restaurant point of sales and cashiering procedures is preferred.
#J-18808-Ljbffr Management & Operations
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الشركة المعلنة عن الوظيفة
Confidential
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