Field Service Engineer/ VSD/VFD Field Service Specialist/Technical Support Engineer

Full Job Description Field Service Engineer / VSD/VFD Field Service Specialist / Technical Support Engineer The Export sales department in Kuwait is responsible for supporting the sales of power electronics equipment for various oil & gas and industrial markets. Customers are typically oil-service companies, OEMs, EPSs, and dealers in industrial markets. The equipment we develop, manufacture, and service are primarily low- and medium-voltage drives, downhole sensors, and linear ESP. We are looking for a specialist to join our team with experience in the oil and gas industry, with good knowledge of submersible and surface equipment, commissioning, maintenance and troubleshooting, testing downhole sensor/LESP, repairs, and downhole equipment. Principle Duties & Responsibilities

• Provide uninterrupted service of products in the region, including equipment commissioning, repair, and maintenance services. Perform business trips in the region.
• Carry out commissioning of new equipment at the Customer's facilities.
• Support Equipment Pilot Operations (pilot tests), ensuring that assigned pilot tests timelines and goals are met for all company products.
• Provide pre-project inspection of customer's facilities in preparation for the first implementation of new products.
• Perform repairs of equipment and maintain records and planning of spare parts for timely uninterrupted product service.
• Receive equipment from the manufacturer's plant, arrange delivery to the customer's facilities, and control the accuracy of order paperwork.
• Consult the Customer's representatives on service maintenance and operation of the equipment. Receive incoming requests from customers for paid services and conduct customer satisfaction surveys.
• Collect and identify information on technical problems of the customer to formulate proposals to improve equipment performance.
• Participate in investigations of equipment failures at the Customer's or third party's premises.
• Participate in the implementation of corrective and preventive actions to improve the quality of equipment delivered to Customers.
• Keep daily reports on completed work in CRM Bitrix24.

Job Specifications

• Bachelor’s degree in electrical engineering, power electronics, or a two-year technical degree with an additional 3 years of relevant experience.
• Certificates and diplomas confirming knowledge in the main profession.
• Experience in commissioning of submersible equipment.
• Experience in maintenance and operation of converter equipment for 3 years or more (frequency converters, VSD/VFD Triol preferred).
• Skills in organizing commissioning works.
• Computer proficiency is required.
• Previous customer-facing experience preferred.
• Technical English Upper-Intermediate (B2) or above.
• Arabic language proficiency - C1.
• Readiness for business trips up to 1 month.
• Electrical safety certificate above 1000 V; certificate permitting work on offshore platforms is welcome.
• Availability of a B-category driver's license.
• Ability to lift up to 60 pounds.
• Maintain effective working relationships with other employees and customers in the region.
• Able to understand and follow routine verbal and written instructions.

Working Conditions

• Able to work a flexible schedule, including long hours and/or irregular hours, travel on-call with short notice, and work in extreme weather conditions.
• Pass a background check, physical examination, and drug screen.
• Full-time position.

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. About Us Triol is an international manufacturer of high-tech and innovative equipment: low-voltage and medium-voltage frequency converters, submersible equipment control stations, telemetry systems, and unique oil production installations. We have been working in the power electronics market for almost 30 years, performing a full cycle of work from the development and production of equipment to sales and implementation at the Customer. Our production sites and representative offices are located in Ukraine, Poland, the USA, and the Middle East. We have more than 600 implementations of our products in Europe, USA, Canada, Latin America, Asia, Ukraine, Africa, and China. More than 500 highly qualified professionals work on the creation of our unique products. #J-18808-Ljbffr