Head Hostess Fine Dining Restaurant

دوام كامل في a Laimoon Verified Company في Saudi Arabia

نُشرت يوم August 24, 2024

تفاصيل الوظيفة

Job Summary:As the Head Hostess / Reservation Manager, you will play a pivotal role in ensuring the smooth operation of the front-of-house operations. You will be responsible for managing reservations, supervising the host/hostess team, and creating a warm and welcoming atmosphere for guests. Your exceptional organizational skills, attention to detail, and strong interpersonal abilities will be key to your success in this role.Key Responsibilities:1. Reservation Management: Handle all reservation requests via phone, email, and in-person with a professional and courteous demeanor. Maintain an accurate reservation system, optimizing table allocation to maximize seating capacity. Confirm reservations and communicate special requests or preferences to the kitchen and service staff.2. Host/Hostess Supervision: Recruit, train, and supervise host/hostess staff to ensure a high level of service excellence. Develop and enforce host/hostess protocols and standards for greeting and seating guests. Conduct regular performance evaluations and provide feedback for improvement.3. Guest Services: Personally greet and seat guests, ensuring a memorable and enjoyable dining experience. Handle guest inquiries, complaints, and special requests with professionalism and efficiency. Assist in resolving any conflicts or issues that may arise during service.4. Scheduling and Shift Management: Create and maintain host/hostess schedules, ensuring adequate coverage during peak and off-peak hours. Manage shift changes and breaks to optimize staff availability and service efficiency.5. Collaboration with Other Departments: Work closely with the kitchen and wait staff to coordinate table turnover and ensure smooth service flow. Communicate effectively with management regarding reservations, guest feedback, and operational needs.6. Administrative Tasks: Maintain records of reservations, guest information, and seating preferences. Prepare daily reports on reservation activity and guest counts. Assist in developing and implementing reservation policies and procedures.Qualifications: Previous experience in a fine dining or upscale restaurant environment in a host/hostess or reservation management role. Strong organizational skills with the ability to handle multiple tasks simultaneously. Excellent interpersonal and communication skills. Leadership qualities with the ability to motivate and manage a team. Proficiency in reservation management software and basic computer applications. Impeccable grooming and professional appearance. Exceptional customer service skills and the ability to remain calm under pressure. Saudi experience is preferableDesired Candidate ProfileEducation:Bachelor of Hotel Management(Hotel Management)Gender:nmNationality:Any Nationality

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