الصفحة الرئيسية المملكة العربية السعودية Assistant Operations Manager
الصفحة الرئيسية المملكة العربية السعودية Assistant Operations Manager
Assistant Operations Manager
تفاصيل الوظيفة
The assistant operation manager directly supports the operation director in all daily operations at all locations. The candidate will support in supervising the customer service team, improving the customer experience, procurement and maintenance activities, the candidate will also coordinate activities and events, and collaborate with marketing, sales, and other departments within the organization. Organizing, planning, and supporting in supervising the customer service team (shiftscheduling, attendance and leave management, development plans, etc.) Supervising the external manpower team deployed in all the locations , to monitorand improve their performance Support on developing the customer service department to enhance the customerexperience through customer feedback, and all other supporting data. Continuously training and developing the CS team . Providing support and assistance to the customer service team in their tasks whenneeded Regularly monitoring the performance of employees and workers and providingreports to the operations Director Promoting a culture of collaboration and teamwork among the team Reporting all customer complaints and ensuring their resolution Coordinating with the maintenance department for all maintenance related activities Monitoring all customer inquiries across all communication channels Flexibility in working hours and the ability to be present in emergency situations. Preparing daily, weekly, and monthly reports The ability to lead a team in a motivational and positive manner. Effective communication with clients, resolving complaints and increasing customersatisfaction. High ability to coordinate, delegate tasks, and manage time effectively. Dealing with problems through critical and objective thinking and providing appropriatesolutions. Coming up with new and innovative ideas and leading the implementation process. High communication skills in Arabic and English Proficient in Microsoft office applications
#J-18808-Ljbffr Operations & Business Administration
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الشركة المعلنة عن الوظيفة
Confidential
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