الصفحة الرئيسية قطر Information Technology Service Management Specialist
الصفحة الرئيسية قطر Information Technology Service Management Specialist
Information Technology Service Management Specialist
تفاصيل الوظيفة
Urgent requirement for Information Technology Service Management Specialist to join our client on remote basis.Job Ref: ITSM05Location : On-SiteContract : 12 Months with extensionsPackage : Competitive net salaryKey Responsibilities:Manage, report, and communicate on the performance of key processesOwn and manage the process the evolution of the ITSM processes from A to ZCoordinate and facilitate the embedding of processesSet and enforce policies/procedures for computer systems operation and data processingDirect the operations of IT service representatives to ensure effective performance of job dutiesCarry out analysis of an organization's IT structure to identify operational leaks and effect strategies for improved processesCommunicate with clients to identify their requirements and facilitate the process for meeting their needsConduct forecasts in order to identify possible future IT challenges and take necessary steps in minimizing risksMaintain an up-to-date knowledge of hardware, software and general IT systemsSupervise the activities of customer service team to ensure compliance with set customer service standards and proceduresMaintain accurate inventory of hardware, software, and other relevant technological toolsProvide recommendations to management on appropriate action plans for improved servicesConduct ad-hoc analyses and reporting when requestedOversees the compilation and analysis of operational and transactional data and creates high level reports of operational results, including trend analysisProvides reporting and analysis to IT leadership and prepares executive summariesPresents results, analysis and potential solutions to senior leadership at review meetingsExcellent track record of establishing, maintaining and improving technology infrastructures through the use of Metrics and Key Performance IndicatorsITILv3/V4 knowledgeQualifications:Minimum of 5 years of experience in Information Technology Service Management.Excellent English and Arabic skills (spoken and written)Broad understanding of IT technologies and business considerationsGood working knowledge of an ITSM tool (symphony is a plus)Should you be interested and meet the criteria, Kindly send your resume to thomas.padi@ateca.co.uk with job reference ITSM05.
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