Senior Raffles Ambassador
تفاصيل الوظيفة
Company Description#BeLimitlessWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESSJob DescriptionTHE ROLEThe Senior Raffles Ambassador (SRA) is responsible for assisting all guests visiting the hotel and providing a personable arrival/departure experience for guests residing at Raffles Doha. The SRA is required to demonstrate a pleasant and approachable demeanor during daily duties, has a guest centric approach in service delivery, embody a spirit of team work and a sense of responsibility to uphold the Raffles Brand. In joining the team during a pre-opening journey, the SRA has to be ready to embody a tenacious and innovative spirit in building the team together with the leaders.Key Roles & ResponsibilitiesResponsible for on-job coaching of Raffles Ambassadors and new hiresUpholds all Front Office procedures and conducts oneself in a supervisory role during daily dutiesChampions arrival and departure experience of guestsEnsure adherence of arrival/departure service sequenceAssists to direct and walk guests to their destination in the hotelReady to undertake all roles including the night shifts of the Front Office TeamTakes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guestsEnforces Property Management System etiquette and accuracy of administrative dutiesPerform check in, check out and room change procedures and ensure all data are entered completely into the hotel systemsAssists with daily shift's bookkeeping of Front Office TeamCollaborate with Housekeeping Team on upkeeping of cleanliness in Front of House areasMaintain cashier float and ensure accurate daily report of all money receivedAssists other hotel department functions when the need arisesUpkeep personal grooming standards, ensures discipline, and efficiency of dutiesTraining and coordination with supporting departmentsPromptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests' requests.Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.Executes the annual upsell strategy and strive to achieve targets as set by managementEnsures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by managementPerforms any duties and special projects as requested by management whether in own department or any other department in the hotelReports any suspicious behaviour of guests and staff to the Managers and SecurityEnsures that all potential and real hazards are reported appropriately immediatelyFully understands the hotel's fire, emergency and evacuation proceduresQualificationsPERSONAL ATTRIBUTES REQUIRED FOR THE ROLEPossesses strong interpersonal skills and ability to communicate in second languageStrong technical knowledge of Front Office proceduresEmbodies a coach's personaManages all guests/team members' needs with equal driveCarries an eye for detail and an approachable demeanor for all guests and team membersEnsures security and confidentiality of guest and hotel information in accordance to company/country's data security actPossesses good computer and property management system knowledgeHigh level of integrity, enthusiasm, dedication for continuous improvementEmbraces change and open-minded in a dynamic work environmentHas an understanding of the middle eastern clientele and cultureHas an understanding of key stakeholders in the luxury travel space
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