Manager, Credit Operations

• Oversee the day-to-day operations of the Accounts Receivables and Credit & Collection teams.
• Develop and implement strategies to streamline billing, invoicing, and collection processes.
• Monitor key performance indicators (KPIs) to track the effectiveness and efficiency of service delivery.
• Collaborate with cross-functional teams to address customer issues and resolve disputes in a timely manner.
• Analyze financial data to identify trends and opportunities for improvement.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Provide leadership, guidance, and mentorship to team members to foster a culture of continuous improvement.
• Prepare regular reports and presentations for management on departmental performance and strategic initiatives.
• Stay updated on industry trends and best practices to drive innovation and excellence in service delivery.

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field. 
• Proven 5 years experience in a managerial or leadership role overseeing Accounts Receivables and Credit & Collection functions.
• Strong understanding of billing, invoicing, credit management, and collection processes.
• Excellent analytical skills with the ability to interpret financial data and make strategic recommendations.
• Exceptional communication and interpersonal skills, with the ability to interact effectively with internal and external stakeholders.
• Demonstrated ability to lead and motivate teams to achieve goals and objectives.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Experience with ERP systems and financial software applications (e.g., SAP, Oracle, NetSuite) preferred.
• Knowledge of relevant laws, regulations, and compliance requirements (e.g., Fair Debt Collection Practices Act).
• Strong problem-solving skills and attention to detail.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
• This role will support during North America hours (night shift)
• Work set-up is currently hybrid

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