Software Projects Director
دوام كامل
في SSC Egypt
في
Saudi Arabia
نُشرت يوم May 8, 2024
تفاصيل الوظيفة
- Responsible for ensuring that all country related projects are implemented in scope of the required deliverables
- Develop & establish strategic project management & quality standards and methods that ensure on-time & in-scope delivery
- Manage performance, productivity, quality and compliance of the delivery function
- Remove obstacles & negotiate with various stakeholders
- Manage & mitigate risks in all country projects
- Represent the company as SPOC for all operations issues in the country
- Work closely with the country manager and the LOBs to set standards for the customers' satisfaction and operational targets
- Set plans of action to ensure that the operational targets are reached
- Communicate regularly with key account managers to CDD pile a customer satisfaction index
- Follow up on project progress and conduct periodical client visits with Project Manager to discuss any delays or concerns from a project management perspective
- Intervene in any project challenges in coordination with Head of Projects of LoB to ensure that a solution is reached and is implemented thoroughly and within time of project
- Ensure that an excellent service management is maintained during warranty and service agreements periods
- Act as the Service Manager during the warranty period in case of absence of a resident Service Manager in the country
- Ensure that opportunities and projects are registered on the ERP system in due time to facilitate logging information and reporting to maintain an accurate and up-to-date information
- Ensure all project contracts and legal documents are signed and archived within the assigned Country
- Attend all kick-off meetings to ensure full understanding of the required delivery
- Monitor the timely implementation of projects and ensure their achievement of milestones and coordinate with both accounting manager and project managers for progress billing
- Monitor the cash in-out and baseline continuously and report any risks to the PM, Head of PMs, Accounting Manager and Country Manager or as per the risk process - if defined
- Ensure that all purchasing requirements are met as per the Project Procurement Plan
- Coordinate with subordinates to compile a Weekly Projects Status Report submitted by the Project Managers and report them to the Country Manager for updates on current project status
- Review with the accounting manager the monthly financial reports and submit to the Country Manager for review
- Facilitate logistics for the assigned project team in terms of visa, work permit and accommodations
- Confirm that all final project documents are archived and uploaded on the system and manage handover to Service Team to initiate warranty cycle
- Work with other CDD(s) in other countries to Prepare standard policies & procedures manuals to be implemented across all countries after being reviewed and approved by country managers
- Work with Head of PM(s) across all LoBs to ensure that an appropriate communication plan is in place that will maintain the flow of information during the project life cycle
- Develop a "Who's Who" manual to support the operations and other countries teams in communicating with the country
- Report all challenges faced in projects and its successful resolution to the KM system as a reference for all future challenges
- Administratively oversee the operations within the assigned country
- Communicate with Head of PM(s) to ensure that the PMs are developed to handle greater challenges
- Manage and record the different learning from the operation to ensure the sharing and transfer of knowledge
- Develop a teamwork and open communication environment within the team
- Ensure that the performance of the operation management teams is properly managed with continuous development
- Responsible for ensuring that all country related projects are implemented in scope of the required deliverables
- Develop & establish strategic project management & quality standards and methods that ensure on-time & in-scope delivery
- Manage performance, productivity, quality and compliance of the delivery function
- Remove obstacles & negotiate with various stakeholders
- Manage & mitigate risks in all country projects
- Represent the company as SPOC for all operations issues in the country
- Work closely with the country manager and the LOBs to set standards for the customers' satisfaction and operational targets
- Set plans of action to ensure that the operational targets are reached
- Communicate regularly with key account managers to CDD pile a customer satisfaction index
- Follow up on project progress and conduct periodical client visits with Project Manager to discuss any delays or concerns from a project management perspective
- Intervene in any project challenges in coordination with Head of Projects of LoB to ensure that a solution is reached and is implemented thoroughly and within time of project
- Ensure that an excellent service management is maintained during warranty and service agreements periods
- Act as the Service Manager during the warranty period in case of absence of a resident Service Manager in the country
- Ensure that opportunities and projects are registered on the ERP system in due time to facilitate logging information and reporting to maintain an accurate and up-to-date information
- Ensure all project contracts and legal documents are signed and archived within the assigned Country
- Attend all kick-off meetings to ensure full understanding of the required delivery
- Monitor the timely implementation of projects and ensure their achievement of milestones and coordinate with both accounting manager and project managers for progress billing
- Monitor the cash in-out and baseline continuously and report any risks to the PM, Head of PMs, Accounting Manager and Country Manager or as per the risk process - if defined
- Ensure that all purchasing requirements are met as per the Project Procurement Plan
- Coordinate with subordinates to compile a Weekly Projects Status Report submitted by the Project Managers and report them to the Country Manager for updates on current project status
- Review with the accounting manager the monthly financial reports and submit to the Country Manager for review
- Facilitate logistics for the assigned project team in terms of visa, work permit and accommodations
- Confirm that all final project documents are archived and uploaded on the system and manage handover to Service Team to initiate warranty cycle
- Work with other CDD(s) in other countries to Prepare standard policies & procedures manuals to be implemented across all countries after being reviewed and approved by country managers
- Work with Head of PM(s) across all LoBs to ensure that an appropriate communication plan is in place that will maintain the flow of information during the project life cycle
- Develop a "Who's Who" manual to support the operations and other countries teams in communicating with the country
- Report all challenges faced in projects and its successful resolution to the KM system as a reference for all future challenges
- Administratively oversee the operations within the assigned country
- Communicate with Head of PM(s) to ensure that the PMs are developed to handle greater challenges
- Manage and record the different learning from the operation to ensure the sharing and transfer of knowledge
- Develop a teamwork and open communication environment within the team
- Ensure that the performance of the operation management teams is properly managed with continuous development
- More than 8-15 year experience In Software Project Management
- B.Sc. engineering
- MBA is an asset
- Project Management Certification is a must
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