الصفحة الرئيسية الإمارات العربية المتحدة Team Leader - Telecom
الصفحة الرئيسية الإمارات العربية المتحدة Team Leader - Telecom
Team Leader - Telecom
تفاصيل الوظيفة
Dubai, United Arab Emirates | Posted on 02/01/2024
- Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
- Provide detailed information about plan features, benefits, and pricing to potential clients.
- Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
- Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
- Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.
- Collaborate with audit teams during Internal & external audits, ensuring compliance with industry regulations.
- Handling of Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.
- Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
- Achievement of individual sales and productivity targets
- Providing Solutions to Customers Queries/Requirements
- Thorough knowledge of products in his department
- Oversee day-to-day operation
- Create a healthy and motivating work environment and atmosphere
- Listen to team members’ feedback and resolve any issues or conflicts
- Motivating the team to achieve organizational goals.
- Delegating tasks to team members.
Requirements
Experience (Yrs& Field) : Min 2years of experience in similar role Educational Qualification : Graduation or Diploma or an equivalent qualification Skills & Abilities: Customer Focus, Result Orientation, Teamwork, Communication. Arabic knowledge is an advantage. Good PC skills, especially MS Excel, Confidence and skillful negotiating skills. #J-18808-LjbffrApply safely
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الشركة المعلنة عن الوظيفة
Sharaf DG
-
Leadership & Management Level 7 Diploma Course Central84 درهم
771 درهممدة الدورة التدريبية: Upto 1 Hour -
Leadership in Emergency Management Course Central84 درهم
771 درهممدة الدورة التدريبية: Upto 2 Hours
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