الصفحة الرئيسية المملكة العربية السعودية IT Officer
الصفحة الرئيسية المملكة العربية السعودية IT Officer
IT Officer
تفاصيل الوظيفة
Job Summary• Provide 1st line (telephone support) and 2nd line (desk side support) for incident resolution.• Record all requests for assistance in the Assist call logging system, using the most appropriate source to resolve incidents. Seek assistance from colleagues where appropriate.• Ensure all calls are responded to within a timely manner and within the agreed OLAs.• Pass calls to 3rd line support teams (eg Networks, Email, Web, Server) if cannot be resolved first line.• Ensure that customers are kept informed of events relating to their call.• Monitor calls when passed to 3rd line teams.• Build and maintain good customer relationships.• Develop a detailed understanding of the business and departments that you support.• Complete tasks and other assigned work to agreed deadlines.Job Requirement• Relevant experience in the provision of support for the Microsoft suite of applications. Sound experience in the support of PC s and peripherals.• Customer service experience.• Fluent Arabic speaker (both in written and oral format)• Excellent telephone manner.• Ability to work well under pressure.• Excellent communication skills.• Flexible, customer focused approach to service delivery.• An enthusiasm for learning about current and new technologies.• To meet specific, agreed metrics and maintain these.• A good team player and willing to share skills and experience with others.Desired Candidate ProfileEducation:Any Graduation()Gender:nmNationality:Any Nationality
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
الشركة المعلنة عن الوظيفة
Confidential
Similiar Jobs that might interest you
... IT Manager 2. Job Purpose / Objective As an Identity and Access Management (IAM) Specialist ...
المملكة العربية السعودية 22 أيام مضت
IT- Cybersecurity Specialist
NES Fircroft... IT Specialist manages all computer server operations, Databases, Network and ... IT & Cybersecurity ... Access ... and identity ...
المملكة العربية السعودية 22 أيام مضت
Legal It Specialist
Saudi Aramco (ASC)... , managing change as well as procuring and implementing new systems. The Legal IT Specialist ...
المملكة العربية السعودية 22 أيام مضت
Legal IT Specialist
Saudi Aramco... , managing change as well as procuring and implementing new systems. The Legal IT Specialist ...
المملكة العربية السعودية 22 أيام مضت
Marketing / BD Officer
PETROPLAN... specialist global Talent Solutions partner of choice for employers and ...
Al Khobar 22 أيام مضت
Data Privacy Specialist
Saudi Aramco (ASC)... and efficiently governed and managed ... and regulations e.g. GDPR and PDPL. The Data Privacy Specialist ... Security, IT and ...
المملكة العربية السعودية 22 أيام مضت
Data Privacy Specialist
Saudi Aramco... and efficiently governed and managed ... and regulations e.g. GDPR and PDPL. The Data Privacy Specialist ... Security, IT and ...
المملكة العربية السعودية 22 أيام مضت
Data Architect
Saudi Aramco (ASC)... Manage the Corporate Data Architecture Reference Model for the Data Office and its ...
المملكة العربية السعودية 22 أيام مضت
Data Architect
Saudi Aramco... Manage the Corporate Data Architecture Reference Model for the Data Office and its ...
المملكة العربية السعودية 22 أيام مضت
Data Governance Specialist
Saudi Aramco... Specialist is to lead and manage ...
المملكة العربية السعودية 22 أيام مضت
Data Governance Specialist
Saudi Aramco (ASC)... Specialist is to lead and manage ...
المملكة العربية السعودية 22 أيام مضت
Senior Chemicals Advisor
Saudi Aramco (ASC)... its Strategy & Market Analysis function. This strategy role advises Corporate and Executive Management ...
المملكة العربية السعودية 22 أيام مضت
Senior Chemicals Advisor
Saudi Aramco... its Strategy & Market Analysis function. This strategy role advises Corporate and Executive Management ...
المملكة العربية السعودية 22 أيام مضت
Job Senior Chemical Advisor
Saudi Aramco... its Strategy & Market Analysis function. This strategy role advises Corporate and Executive Management ...
المملكة العربية السعودية 22 أيام مضت
Senior Downstream Advisor
Saudi Aramco... its Strategy & Market Analysis function. This strategy role advises Corporate and Executive Management ...
المملكة العربية السعودية 22 أيام مضت
Job Senior Chemical Advisor
Saudi Aramco (ASC)... its Strategy & Market Analysis function. This strategy role advises Corporate and Executive Management ...
المملكة العربية السعودية 22 أيام مضت
Senior Downstream Advisor
Saudi Aramco (ASC)... its Strategy & Market Analysis function. This strategy role advises Corporate and Executive Management ...
المملكة العربية السعودية 22 أيام مضت
Data Engineer
Saudi Aramco... are proactively and efficiently governed and managed across Saudi ... and promote data value realization in line with its ...
المملكة العربية السعودية 22 أيام مضت
Data Engineer
Saudi Aramco (ASC)... are proactively and efficiently governed and managed across Saudi ... and promote data value realization in line with its ...
المملكة العربية السعودية 22 أيام مضت
لماذا تقوم بالإبلاغ عن هذه الوظيفة؟
Job has expired لا يمكن عرض هذه الصفحةبدلًا من ذلك، يمكنك النقر على الرابط أدناه أو نسخ/لصق الرابط في متصفح الإنترنت الخاص بك.
https://en-sa.whatjobs.com/coopob__cpl___2020_1855962__2203?utm_source=2203&utm_medium=feed&keyword=IT-Officer&location=Riyadh&geoID=12