Telephone Operator

دوام كامل في a Laimoon Verified Company في Qatar

نُشرت يوم May 4, 2024

تفاصيل الوظيفة

**RESPONSIBILITIES**:

- Process all incoming and outgoing calls accurately and courteously.

- Records and controls accurate wake-up calls.

- Pages guests in cooperation with concerned departments.

- Assists guests with international calls and direct queries.

- Calls guests by name whenever possible.

- Pages staff member when requested.

- Abides by principles of guest privacy.

- Handles guest's needs or requests and reports complaints to the Telephone Supervisors.

- Report on logbook daily.

- Bill calls coasts.

- Aware of local telephone listings and frequently dialed numbers.

- Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations.

- Advises defects on switchboard equipment to Supervisor.

- Maintains current hotel information.

- Maintains a clean work environment.

- Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook.

- Comply with company grooming standards.

- Comply with time and attendance polices.

- Actively participate in training and development program and maximize opportunities for self development.

- Being attentive to guest.

- Accurately and promptly fulfilling guest requests.

- Anticipate guest's needs.

- Maintain a high level of knowledge which affects the Guest Experience.

- Demonstrating a "service "attitude.

- Taking appropriate action to resolve guests complains.

- Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers.

- Demonstrate understanding and awareness of all policies and procedures relating to health, hygiene and fire life safety.

- Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager.

- Maintains detailed knowledge on the hotel's fire, life and safety system.

- Maintains detailed knowledge on the Emergency Response team and working of the telephone room in his regard.

- Accept any other duties which are given by the management.

**Job Types**: Full-time, Permanent

Application Question(s):

- Do you have valid Qatar ID?

- Can you get NOC for Sponsorship Transfer?

- Can you join Immediately?

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الشركة المعلنة عن الوظيفة

Confidential

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