الصفحة الرئيسية قطر Front Office Supervisor - Fairmont
الصفحة الرئيسية قطر Front Office Supervisor - Fairmont
Front Office Supervisor - Fairmont
تفاصيل الوظيفة
Company Description#BeLimitlessWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESSJob DescriptionScope and ObjectivesThe Front Office Supervisor assists Director of Front Office in the management of the Front Office team. The Front Office Supervisor is required to demonstrate humility in leadership of the team, be technically sound on Front Office software, has a guest centric approach in service delivery, be a confident communicator, embody a spirit of team work and a sense of responsibility to uphold the Fairmont Brand. In joining the team during a pre-opening journey, the Front Office Supervisor has to be ready to embody a tenacious and innovative spirit in building the team together with the leaders.Key Roles & ResponsibilitiesReady to undertake all roles including the night shifts of the Front Office Team
Takes responsibility and ownership in creating personal connections through emotional luxury between Fairmont Ambassadors and guests
Maintains communication channels with all departments of the hotel
Ensure adherence of arrival/departure service sequence
Enforces PMS system etiquette and accuracy of administrative duties
Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
Maintain cashier float and ensure accurate daily report of all money received
Assists other hotel department functions when the need arises
Champions and completes daily shift's bookkeeping of Front Office Team
Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies
Appraise appearance, ensures discipline, and efficiency of all staff under direct supervision
Assist to set out KPIs and deliverables for the year with the Director of Front Office
Assist the Director of Front Office to appraise the team at the end of year
Training and coordination with supporting departments
Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests' requests.
Fully understands the Front-of-House position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry
Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
Executes the annual upsell strategy and achieves all goals as set by management
Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Fairmont Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
Performs any duties and special projects as requested by management whether in your own department or any other department in the hotelQualificationsPERSONAL ATTRIBUTES REQUIRED FOR THE ROLEPossesses strong interpersonal skills and ability to communicate in second language
Manages all guests/team members' needs with equal drive
Carries an eye for detail and an approachable demeanor for all guests and team members
Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism
Self-driven approach to carry out assigned responsibilities
Ensures security and confidentiality of guest and hotel information in accordance to company/country's data security act
Possesses good computer and property management system knowledge
High level of integrity, enthusiasm, dedication for continuous improvement
Embraces change and open-minded in a dynamic work environment
Has an understanding of the middle eastern clientele and culture
Has an understanding of key stakeholders in the luxury travel space#J-18808-Ljbffr
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الشركة المعلنة عن الوظيفة
Confidential
-
Telephone Receptionist Certificate Level 2 Adams Academy107 درهم
1,065 درهممدة الدورة التدريبية: Upto 11 Hours -
Professional Receptionist Skills Diploma One Education75 درهم
1,102 درهممدة الدورة التدريبية: Upto 67 Hours
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