Front Office Supervisor - Fairmont

Full time at a Laimoon Verified Company in Qatar

Posted on May 3, 2024

Job details

Company Description#BeLimitlessWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESSJob DescriptionScope and ObjectivesThe Front Office Supervisor assists Director of Front Office in the management of the Front Office team. The Front Office Supervisor is required to demonstrate humility in leadership of the team, be technically sound on Front Office software, has a guest centric approach in service delivery, be a confident communicator, embody a spirit of team work and a sense of responsibility to uphold the Fairmont Brand. In joining the team during a pre-opening journey, the Front Office Supervisor has to be ready to embody a tenacious and innovative spirit in building the team together with the leaders.Key Roles & ResponsibilitiesReady to undertake all roles including the night shifts of the Front Office Team

Takes responsibility and ownership in creating personal connections through emotional luxury between Fairmont Ambassadors and guests

Maintains communication channels with all departments of the hotel

Ensure adherence of arrival/departure service sequence

Enforces PMS system etiquette and accuracy of administrative duties

Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems

Maintain cashier float and ensure accurate daily report of all money received

Assists other hotel department functions when the need arises

Champions and completes daily shift's bookkeeping of Front Office Team

Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies

Appraise appearance, ensures discipline, and efficiency of all staff under direct supervision

Assist to set out KPIs and deliverables for the year with the Director of Front Office

Assist the Director of Front Office to appraise the team at the end of year

Training and coordination with supporting departments

Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests' requests.

Fully understands the Front-of-House position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry

Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Executes the annual upsell strategy and achieves all goals as set by management

Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Fairmont Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management

Performs any duties and special projects as requested by management whether in your own department or any other department in the hotelQualificationsPERSONAL ATTRIBUTES REQUIRED FOR THE ROLEPossesses strong interpersonal skills and ability to communicate in second language

Manages all guests/team members' needs with equal drive

Carries an eye for detail and an approachable demeanor for all guests and team members

Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism

Self-driven approach to carry out assigned responsibilities

Ensures security and confidentiality of guest and hotel information in accordance to company/country's data security act

Possesses good computer and property management system knowledge

High level of integrity, enthusiasm, dedication for continuous improvement

Embraces change and open-minded in a dynamic work environment

Has an understanding of the middle eastern clientele and culture

Has an understanding of key stakeholders in the luxury travel space#J-18808-Ljbffr

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Hiring company

Confidential

Improve your chance to get this job. Do an online course on Receptionist starting now.

Telephone Receptionist Certificate Level 2 Adams Academy

AED 107
~~AED 1,065~~

Duration: Upto 11 Hours

Enrol
Office and Reception Management Certification Courses Distance Learning Ltd.

AED 184
~~AED 367~~

Duration: Upto 15 Hours

Enrol

See all courses

See All Front Jobs

Front Office Supervisor - Fairmont

Job details

Apply safely

Hiring company

Confidential

CARGO ADMINISTRATION SUPERVISOR

WHP Operations Supervisor

Telecom Foreman / Supervisor

Project Safety Officer (Onshore & Offshore)

Support Supervisor (Diveboat 2)

Wireline Supervisor

CONSTRUCTION SUPERVISOR (WORKBOAT 3)

MAINTENANCE SUPERVISOR (UMV) (OFFSHORE)

INSPECTION & COMPLIANCE OFFICER

Senior Plant Safety Officer

Radiation Protection Officer

COMPLIANCE OFFICER (CORPORATE)

MARINE OFFICER

HSE OFFICER (Petrol Stations)

SR. SAFETY OFFICER (AVIATION)

SR. SALES OPNS OFFICER (CONDENSATES)

SR. SALES OPERATIONS OFFICER (AMMONIA)

SR. SALES OPERATIONS OFFICER (LPG)

Jobs

Courses

Location

Follow us

Home Qatar Front Office Supervisor - Fairmont

Home Qatar Front Office Supervisor - Fairmont

Front Office Supervisor - Fairmont

Job details

Apply safely

Hiring company

Confidential

Similiar Jobs that might interest you

CARGO ADMINISTRATION SUPERVISOR

WHP Operations Supervisor

Telecom Foreman / Supervisor

Project Safety Officer (Onshore & Offshore)

Support Supervisor (Diveboat 2)

Wireline Supervisor

CONSTRUCTION SUPERVISOR (WORKBOAT 3)

MAINTENANCE SUPERVISOR (UMV) (OFFSHORE)

INSPECTION & COMPLIANCE OFFICER

Senior Plant Safety Officer

Radiation Protection Officer

COMPLIANCE OFFICER (CORPORATE)

MARINE OFFICER

HSE OFFICER (Petrol Stations)

SR. SAFETY OFFICER (AVIATION)

SR. SALES OPNS OFFICER (CONDENSATES)

SR. SALES OPERATIONS OFFICER (AMMONIA)

SR. SALES OPERATIONS OFFICER (LPG)

Why are you reporting this job?

Laimoon Job Alert fresh jobs directly from websites*

Jobs

Courses

Location

Follow us