Field Service Engineer

دوام كامل في a Laimoon Verified Company في Saudi Arabia
نُشرت يوم May 1, 2024

تفاصيل الوظيفة

JOB DESCRIPTION Key Responsibilities & Authority : - Inspect the received machines (upon-arrival inspection) and/or the goods to be delivered (Pre-delivery inspection)- Install and run the machines- Apply the equipment upgrades- Perform the in-service (present the machine operational parts to the user)- Apply the Manufacturer's preventive maintenance measures according to preset schedules agreed on with the Customer- Repair the out-of-control equipment, and collect the Labour charge and the price of the used spare parts- Decide on stocking the frequently needed spare parts- Sell and execute the service contracts- Generate and communicate sales leads to the sales team and report on Customers' technical problems experienced with competitors Key Performance Indicators: - Achieved Turnover (from the sold service contracts, and labour charge) versus plan - Timely installations, upgrades and completed preventive maintenance compared to plan and the Manufacturer's recommendations- Escalation reports to the Supervisor on non-completed jobs with reason(s) - Generated Sales Leads communicated to the Sales team and feedback on competitors' maintenance and technical shortfalls - Customers' feedback on delivered in-service

#J-18808-Ljbffr Maintenance & Service

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