الصفحة الرئيسية قطر Customer Service Agent
الصفحة الرئيسية قطر Customer Service Agent
Customer Service Agent
تفاصيل الوظيفة
Customer Service Representativesto provide superior customer services to all customers calling thecall centre.Guide customers on available Ooredoo productand services, packages, value added servicesFollowstandard procedures for proper escalation of unresolved issues tothe appropriate internal teams.Ensure proper recordingand closure of all issues.Research, diagnose,troubleshoot and identify solutions to resolve customerissues.Agent to follow-up and check complaint statuswith the concerned department by emails.Communicate in ahelpful and friendly manner with every customer over thetelephoneLog in customer queries in Ooredoo provideApplications and resolve customer complaints in frontline itself orescalate to concerned dept.Manage large amounts ofinbound and outbound calls in a timely mannerFollowcommunication "scripts" when handling differenttopicsIdentify customers' needs, clarifyinformation, research every issue and provide solutions and/oralternativesSeize opportunities to upsell products whenthey ariseBuild sustainable relationships and engagecustomers by taking the extra mileKeep records of allconversations in our call center database in a comprehensiblewayFrequently attend educational seminars to improveknowledge and performance levelMeet personal/teamqualitative and quantitative targets
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
الشركة المعلنة عن الوظيفة
Confidential
-
Level 2 & 3 Customer Services Diploma New Skills Academy88 درهم
1,098 درهممدة الدورة التدريبية: Upto 10 Hours -
49 درهم
955 درهممدة الدورة التدريبية: Upto 3 Hours
Similiar Jobs that might interest you
Service Spec III - Completion Tools
Halliburton... service to Halliburton well site customers as a Level III Completions Service ... Product Service Line: Completion Tools ...
جنوب شارع سلوى، الدوحة، قطر 15 أيام مضت
R&M technician - Intervention Services
Weatherford... , including manufacturing, research and development, service, and training facilities, operators choose ...
Qatar - Doha 15 أيام مضت
SR. MARKETER (LPG)
QatarEnergy... jobs and/or assignments. • Customer service / client-relationship focus role must ...
قطر 15 أيام مضت
Industrial Hygienist
QatarEnergyDepartment HEALTH, SAFETY & ENVIRONMENT (MES OPERN) Title INDUSTRIAL HYGIENIST Primary Purpose of Job To implement ...
قطر 15 أيام مضت
Senior Fishing Specialist
Weatherford... , repairs and routine servicing of remedial service packers, completion tools and other rental equipment ...
Qatar - Doha 15 أيام مضت
Field Engineer I - MWD/LWD
Halliburton... (LWD) process, including tool preparations, data acquisition ... minimize service impact. Assists in accurately completing ...
Qatar - Doha 15 أيام مضت
SR. SALES OPERATIONS OFFICER (AMMONIA)
QatarEnergy... between the customers, terminal operators, service providers and internal QatarEnergy resources ...
قطر 15 أيام مضت
SR. SALES OPERATIONS OFFICER (LPG)
QatarEnergy... between the customers, terminal operators, service providers and internal QatarEnergy resources ...
قطر 15 أيام مضت
SR. SALES OPERATIONS OFFICER (SULPHUR)
QatarEnergy... between the customers, terminal operators, service providers and internal QatarEnergy resources ...
قطر 15 أيام مضت
SR. SALES OPERATIONS OFFICER (NAPHTHA)
QatarEnergy... between the customers, terminal operators, service providers and internal QatarEnergy resources ...
قطر 15 أيام مضت
SR. SALES OPS OFFICER (DISTILLATES)
QatarEnergy... between the customers, terminal operators, service providers and internal QP resources ...
قطر 15 أيام مضت
Manager - Estimation & Proposal
NES Fircroft... , outfitting and fabrication operations and services, Mechanical and electrical Engineering, hull ...
Qatar - Doha 15 أيام مضت
Field Operator III - Wireline
Weatherford... , including manufacturing, research and development, service, and training facilities, operators choose ...
Qatar - Doha 15 أيام مضت
Department INFORMATION SECURITY INFORMATION & COMMUNICATION TECHNOLOGY Title SR. INFORMATION SECURITY ANALYST ( ...
قطر 15 أيام مضت
Sr. Systems Engineer (Middleware)
QatarEnergy... develops Programs, Projects and Services within the ... Service (LogicApps, Azure functions and Azure App Services). ...
قطر 15 أيام مضت
Applications and Development Manager
NES Fircroft... interface leading to the completion of the developed ... than a traditional recruitment service, supporting with everything ...
Qatar - Doha 15 أيام مضت
SR. BUSINESS ANALYST (Supply Chain Management)
QatarEnergy... methodologies, programme / project management and service level management • Demonstrates a commitment ...
قطر 15 أيام مضت
SYSTEMS ENGINEER (INDUSTRIAL SOLUTIONS)
QatarEnergy... upgrade, support and associated services of software, going ... ICT Divisions, toward its completion within budget, within ...
قطر 15 أيام مضت
BUDGET & COST CONTROLLER
QatarEnergy... of VB operations. Example: via services prioritization, workforce reorganization, outsourcing, etc ...
قطر 15 أيام مضت
لماذا تقوم بالإبلاغ عن هذه الوظيفة؟
Job has expired لا يمكن عرض هذه الصفحةبدلًا من ذلك، يمكنك النقر على الرابط أدناه أو نسخ/لصق الرابط في متصفح الإنترنت الخاص بك.
https://en-qa.whatjobs.com/coopob__cpl___2019_1016056__2204?utm_source=2204&utm_medium=feed&keyword=Customer-Service-Agent&location=Doha&geoID=13