Customer Support Specialist

Job Description:

JB Hi-Fi is seeking a passionate and reliable Customer Support Specialist to join our team in Perth, Western Australia. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our valued clients. This is a part-time entry-level position that requires at least 1 year of experience in a similar role.

Responsibilities:1. Respond to customer inquiries and provide timely and accurate information.2. Resolve customer complaints and issues in a professional and efficient manner.3. Process customer orders, returns, and exchanges.4. Assist customers with product recommendations and troubleshooting.5. Collaborate with other team members to ensure customer satisfaction.6. Maintain customer records and data accurately in our system.7. Stay up-to-date on product knowledge and company policies.

Requirements:1. Passionate about delivering excellent customer service.2. Reliable and able to work independently.3. Strong problem-solving skills and attention to detail.4. Excellent communication and interpersonal skills.5. Ability to multi-task and prioritize in a fast-paced environment.6. Proficient in using customer service software and Microsoft Office applications.

Benefits:1. Training and professional development opportunities.2. Dental insurance coverage.3. Paid sick leave for eligible employees.

Working Environment:At JB Hi-Fi, we strive to pursue excellence in every endeavor and set a high standard for achievement. We value teamwork, integrity, and dedication to providing the best possible service to our customers.

Equal Opportunity Statement:JB Hi-Fi is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and do not discriminate based on race, gender, religion, age, or disability.

Deadline to apply: ********

Join our team at JB Hi-Fi and be part of a company that values customer satisfaction and employee growth! Apply now to be considered for the Customer Support Specialist position in Perth, Western Australia.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.