Senior Executive Activation & Service Delivery - Fixed Services / Phono Subsidiary of Ooredoo Kuwait
دوام كامل
في Ooredoo
في
Kuwait
نُشرت يوم April 19, 2024
تفاصيل الوظيفة
- Updating sales for the opened projects.
- Providing sales with active services list from the system.
- Providing sales with any required information or documents from system.
- Preparing reports for big projects to be communicated with PMO and the deployment team.
- Providing clear details for orders to the technology team to proceed with the installations.
- Extracting the list of services to sales.
- Checking customer services in renewal & upgrade requests.
- Follow up with SCM team to get the missing supplier quotations in the open projects.
- Updating Sale on the orders process, providing the sales orders status on a weekly basis.
- Following up on a daily basis for the processed orders with all concerned departments till installation.
- Following up on a daily basis for the pending & rejected orders.
- Providing the monthly report for sales achievement to do the incentive.
- Following up with presales & finance for the cost sheet.
- Following up with the customer for domain name renewal (Extract the report from CITRA, follow up with the customer directly to get renewal.
- Validating the received documents (legal documents part) from sales as per the KYC.
- Opening the customer profile in system & creating the account.
- Checking the solution with presales before processing the order.
- Checking the products in system and following up with BAU teams to add the missing products.
- Checking the stock items report before processing the orders.
- Preparing, updating and submitting orders on the system, in order to finalize orders in a timely manner.
- Open profile subscribers as per the received PO or contract.
- Creating orders according to categories and services to be organized.
- Assigning the DID range to the customer.
- Processing orders in the system (new, upgrade, downgrade, cancellation & renewal).
- Following up on the uninstalled solutions till the deployment.
- Confirming with the stakeholders upon order completion.
- Responsible for receiving the demo request as per the approval matrix.
- Validating the request and opening a profile for subscribers as per the received approval.
- Creating orders according to categories and services to be organized.
- Following up on the installed demo orders with sales.
- Following up on the uninstalled demo orders with deployment.
- Processing cancellations of demo orders.
- Take the necessary approval in case Sales want to extend the demo period.
- Conducting testing for any new products (workflow).
- Processing testing for any new system updates or enhancements related to the FT system.
- Support the other teams in testing to include but not limited to Finance, Pre Sales and Technology.
- Responsible for sharing the testing results to ensure correct configuration.
- Addressing communications from customers and Direct Sales for inquiries related to the account or for service modification.
- Validating the sender email as per the KYC.
- Assisting sales / customers in filling-up MOC & CITRA forms.
- Executing the customer request of adding, cancelling & modifying the services.
- Confirming back to the customer / KAM when the request is completed.
- Creating/raising TT’s on the remedy system to solve daily issues (missing activities, wrong workflow & system errors).
- Following up on daily basis to resolve system issues and ensure that the installation is complete.
- Coordinating with the technical team to solve any issues during installation.
- Responsible for arranging the received original documents and attaching the customer documents in order. In addition, to submitting the original documents to the Quality Control team.
- Filing the original new contracts, cancellation letters & renewal.
- Following up with the customer & Sales for the missing documents.
- Printing the customer receipt and attaching it with the original documents.
- Maintaining the filing work in a shared folder as a soft backup.
- Maintaining the filing work in the store as hard backup.
- Providing customers with contract details, copy of their offer by coordinating with sales.
- Other duties as directed by supervisor or other superiors.
- Attend meetings if required with KAMs for corporate customers.
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