الصفحة الرئيسية قطر Guest Relations Supervisor - The Plaza Doha, LXR Hotels & Resorts
الصفحة الرئيسية قطر Guest Relations Supervisor - The Plaza Doha, LXR Hotels & Resorts
Guest Relations Supervisor - The Plaza Doha, LXR Hotels & Resorts
تفاصيل الوظيفة
Job Description - Guest Relations Supervisor - The Plaza Doha, LXR Hotels & Resorts (HOT0A7LJ) Job Description Guest Relations Supervisor - The Plaza Doha, LXR Hotels & Resorts (
Job Number:
HOT0A7LJ )Work Locations
: The Plaza Doha, LXR Hotel & Resorts Saeed Bin Al Aas St; C Ring Road Umm Ghuwailina Area Doha A Guest Relations Supervisor supports the needs of VIP Guests and informs other Team Members of VIP needs in order to ensure an exceptional Guest experience. What will I be doing? As Guest Relations Supervisor, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:- Assist Guest Relations Manager with the daily operations of the department
- Check Guest arrival reports in advance and communicate daily with Housekeeping on room allocations for VIP Guests
- Manage special room assignments and suite occuppancies
- Assist with welcoming VIP guests by escorting them to the Executive Lounge and to their rooms
- Ensure all VIP room standards are met and amenities are in place before arrival
- Supervise the Guest Relations Desk in the hotel lobby
- Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
- Maintain inventory of Guest amenities
- Demonstrate current knowledge of all hotel products and services
- Offer a professional manner with an emphasis on hospitality and Guest service
- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high levels of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of different work situations
- Experience in a supervisory role within a Guest Relations department
- A passion for delivering an exceptional level of Guest service
- A degree or diploma in Hotel Management or equivalent
Schedule
: Full-time Brand : LXR by HiltonJob
: Guest Services, Operations, and Front Office #J-18808-LjbffrApply safely
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الشركة المعلنة عن الوظيفة
Hilton Worldwide, Inc.
-
Diploma in Business Planning and Analysis John Academy92 درهم
1,469 درهممدة الدورة التدريبية: Upto 12 Hours -
74 درهم
698 درهممدة الدورة التدريبية: Upto 3 Hours
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