City Manager - Logistics

This role will manage the overall logistics of multiple cities across the country. Leading on-demand delivery operations and maintaining excellent customer experience 24/7. The City Manager will take ownership of staffing, service levels, and communication with stakeholders, monitoring, measuring, and improving compliance and performance of riders/partners. What's On Your Plate?

• Oversees all daily logistics related operations
• Directing, optimizing and coordinating full order cycle
• Leads communication with external suppliers
• Supervise, coach multiple rider managers and rider trainers
• Oversees and ensures restaurant onboarding and training
• Set up SOPs, policies and tools for safety / compliance of riders and partners
• Help with coordination of marketing campaigns and activities across all brand entities
• Coordinate with country logistics head on operational zone setup and special projects
• Responsible for country's rider experience and satisfaction score
• Provide weekly updates to country management on projects & performance progress.

• Bachelor's Degree, MBA is a plus
• 5-8 years of experience in food/grocery tech industry is highly preferred
• Extensive experience in Data Analytics
• Strong communication skills, both written and verbal. Arabic fluency is a must; Urdu/hindi is a plus.
• People management skills: Experience of managing bigger group of people
• Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams
• Ability to analyze data and derive insights from comprehensive data reports
• Ability to deal with ambiguity, work under pressure, handle stress.
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