Customer Service Director, Consumer Goods (Manila, PH)

Manila Permanent PHP400,000 - PHP500,000 per month (PHP4,800,000 - PHP6,000,000 per year)

• Opportunity to work with a global giant in the consumer goods industry
• Attractive compensation and benefits

About Our Client

A leading global consumer company dedicated to providing exceptional products and services, committed to innovation and customer satisfaction.

Job Description

• Develop and implement a comprehensive customer service strategy aligned with the company's overall objectives
• Provide strategic direction to the customer service team to enhance customer experience and loyalty
• Oversee day-to-day operations of the customer service function
• Establish and monitor key performance indicators to track and improve customer service efficiency and effectiveness
• Lead, inspire, and manage a diverse team of customer service professionals across different regions
• Identify opportunities for continuous improvement in customer service processes and procedures
• Collaborate with cross-functional teams to implement initiatives that enhance overall customer experience
• Evaluate and implement technologies and tools to optimize customer service operations
• Stay on top of industry trends and emerging technologies to drive innovation
• Develop and implement escalation procedures to address complex customer issues promptly
• Conduct regular analysis of customer service performance data to identify trends and areas for improvement

The Successful Applicant

• Bachelor's degree in Business, Administration, or any related field (Master's degree is a plus)
• Proven experience in a senior customer service leadership role within the consumer industry
• Strong strategic thinking and problem-solving skills
• Excellent communication and interpersonal skills
• Demonstrated ability to lead, manage, and motivate a diverse team

What's on Offer

• Opportunity to lead and inspire a diverse team as the Customer Service Director
• Drive positive change and optimize operations on a national level
• Opportunity to work in a dynamic and creative work environment
• Competitive compensation and benefits package
• Contribute to the customer service strategy for a global giant in the consumer industry

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know . PHP553,700 - PHP553,755 per month (PHP6,644,400 - PHP6,645,065 per year) PHP553,700 - PHP581,385 per month (PHP6,644,400 - PHP6,976,620 per year) PHP400,000 - PHP500,000 per month (PHP4,800,000 - PHP6,000,000 per year) #J-18808-Ljbffr