Director of Operations

Performance management using set goals and objectives o Renewing goals and objectives and Identifying training needs

• Timely support to front office for smooth delivery of service customer, follow ups concerns or cases required to meet the customer service index objective
• Coach, counsel, discipline and motivate the team members to maintain healthy relations in the department with an aim to steer their efforts towards positive contributions for its goals.
• Timely support to the shop floor staff for delivery of the productivity, fix it right the first time and health safety standards, Be involved in ensuring the standard are maintained and required support is provided
• Provide weekly, monthly reports on the operations, competitor activities