Job details
A Personal Assistant to the General Manager is responsible to provide the General Manager with administrative support including typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements and other general office duties. Assumes full responsibility for all administrative duties in the Executive Office ensuring professional and timely execution of all tasks. What will I be doing? As a Personal Assistant to General Manager, you are responsible for performing the following tasks to the highest standards:
- Opens incoming mail, dates stamps, distributes accordingly
- Sends outgoing mail both interoffice and outside of the hotel
- Routes mail, faxes and other printed matter
- Prepares and types correspondence and fairly complex numerical/financial reports as instructed
- Prepares correspondence on behalf of the management
- Duplicates, copies and distributes and mails materials for the office
- Orders and maintains office supplies and equipment
- Maintains files and equipment in an orderly and professional manner
- Uses the property’s email system and maintains their email box, as is policy
- Appropriate business use of telephone and voice mail system
- Greets internal and external customers in a friendly and professional manner. Announces visitors and/or handles requests, as appropriate
- Scrutinizes and handles Guest satisfaction scores/ Guest Assistance on a regular basis
- Scrutinizes daily VIP guests
- Schedules meetings and records meeting minutes
- Two years similar experience
- Strong organization skills, multi-task oriented and good time management
- Driving license and Car
- Ability to read listen and communicate effectively in English and in writing, using correct grammar, spelling and sentence structure
- Prepare official correspondence on behalf of management to both internal and external communications verbally and in writing
- Ability to sit for extended periods of time and continuously performs the essential job functions
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy
- Ability to type 60 wpm
- Ability to effectively transcribe information from handwritten memos and recordings
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skills.</li> </ul> <strong>Module 3: Communication Strategies</strong> <ul> <li>Understand what communication is</li> <li>Identify ways that communication can happen</li> <li>Identify barriers to communication and how to overcome them</li> <li>Develop their non-verbal and par verbal communication skills</li> <li>Use the STAR method to speak on the spot</li> <li>Listen actively and effectively</li> <li>Ask good questions</li> <li>Use appreciative inquiry as a communication tool</li> <li>Adeptly converse and network with others</li> </ul> <strong>Module 4: Customer Support</strong> <ul> <li>Define customer support</li> <li>Know the different venues for customer support</li> <li>Recognize the challenges of customer support</li> <li>Learn different applications</li> <li>Know proper forms of documentation</li> <li>Learning to be proactive in customer support</li> </ul> <strong>Module 5: Meeting Management</strong> <ul> <li>Planning and Preparing</li> <li>Identifying the Participants</li> <li>How to choose the time and place</li> <li>How to create the agenda</li> <li>How to set up the meeting space</li> <li>How to incorporate your electronic options</li> <li>Meeting Roles and Responsibilities</li> <li>Use an agenda</li> <li>Chairing a Meeting</li> <li>How to deal with disruptions</li> <li>How to professionally deal with personality conflicts</li> <li>How to take minutes</li> <li>How to make the most of your meeting using games, activities and prizes</li> </ul> <strong>Module 6: Organisational Skills</strong> <ul> <li>Examine current habits and routines that are not organized</li> <li>Learn to prioritize your time schedule and daily tasks</li> <li>Determine ways of storing information and supplies</li> <li>Learn to organize personal and work space</li> <li>Learn to resist procrastination</li> <li>Make plans to stay organized in the future</li> </ul> <strong>Module 7: Presentation Skills</strong> <ul> <li>Perform a needs analysis and prepare an outline</li> <li>Select presentation delivery methods</li> <li>Practice verbal and non-verbal communication skills</li> <li>Knock down nervousness</li> <li>Develop and use flip charts with colour</li> <li>Create targeted PowerPoint presentations</li> <li>Utilize white boarding for reinforcement</li> <li>Describe how video and audio enhance a presentation and list criteria for determining what types to use</li> <li>Enrich the learning experience with humour, questions, and discussion.</li> </ul> <strong>Module 8: Time Management</strong> <ul> <li>Plan and prioritize each day's activities in a more efficient, productive manner</li> <li>Overcome procrastination quickly and easily</li> <li>Handle crises effectively and quickly</li> <li>Organize your workspace and workflow to make better use of time</li> <li>Delegate more efficiently</li> <li>Use rituals to make your life run smoother</li> <li>Plan meetings more appropriately and effectively</li> </ul> <strong>Module 9: Telephone Etiquettes</strong> <ul> 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important modules that teach the learner about their need and succession in their professional life.<br> Modules Outline for Level 5 Diploma in Administrative Secretary and PA<br> <strong>Module 1: Executive and Personal Assistant</strong> <ul> <li>Adapt to the needs and styles of management</li> <li>Communicate through written, verbal, and nonverbal methods</li> <li>Improve time management skills</li> <li>Manage meetings effectively</li> <li>Act as a gatekeeper</li> <li>Use the tools of the trade effectively</li> </ul> <strong>Module 2: Business Writing Skills</strong> <ul> <li>Gain better awareness of common spelling and grammar issues in business writing.</li> <li>Review basic concepts in sentence and paragraph construction.</li> <li>Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.</li> <li>Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, 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<strong>Module 4: Customer Support</strong> <ul> <li>Define customer support</li> <li>Know the different venues for customer support</li> <li>Recognize the challenges of customer support</li> <li>Learn different applications</li> <li>Know proper forms of documentation</li> <li>Learning to be proactive in customer support</li> </ul> <strong>Module 5: Meeting Management</strong> <ul> <li>Planning and Preparing</li> <li>Identifying the Participants</li> <li>How to choose the time and place</li> <li>How to create the agenda</li> <li>How to set up the meeting space</li> <li>How to incorporate your electronic options</li> <li>Meeting Roles and Responsibilities</li> <li>Use an agenda</li> <li>Chairing a Meeting</li> <li>How to deal with disruptions</li> <li>How to professionally deal with personality conflicts</li> <li>How to take minutes</li> <li>How to make the most of your meeting using games, activities and prizes</li> </ul> <strong>Module 6: Organisational Skills</strong> <ul> <li>Examine current habits and routines that are not organized</li> <li>Learn to prioritize your time schedule and daily tasks</li> <li>Determine ways of storing information and supplies</li> <li>Learn to organize personal and work space</li> <li>Learn to resist procrastination</li> <li>Make plans to stay organized in the future</li> </ul> <strong>Module 7: Presentation Skills</strong> <ul> <li>Perform a needs analysis and prepare an outline</li> <li>Select presentation delivery methods</li> <li>Practice verbal and non-verbal communication skills</li> <li>Knock down nervousness</li> <li>Develop and use flip charts with colour</li> <li>Create targeted PowerPoint presentations</li> <li>Utilize white boarding for reinforcement</li> <li>Describe how video and audio enhance a presentation and list criteria for determining what types to use</li> <li>Enrich the learning experience with humour, questions, and discussion.</li> </ul> <strong>Module 8: Time Management</strong> <ul> <li>Plan and prioritize each day's activities in a more efficient, productive manner</li> <li>Overcome procrastination quickly and easily</li> <li>Handle crises effectively and quickly</li> <li>Organize your workspace and workflow to make better use of time</li> <li>Delegate more efficiently</li> <li>Use rituals to make your life run smoother</li> <li>Plan meetings more appropriately and effectively</li> </ul> <strong>Module 9: Telephone Etiquettes</strong> <ul> <li>Recognize the different aspects of telephone language</li> <li>Properly handle inbound/outbound calls</li> <li>Know how to handle angry or rude callers</li> <li>Learn to receive and send phone messages</li> <li>Know different methods of employee training</li> </ul> <strong>Module 10: Appreciative inquiry</strong> <ul> <li>Know the meaning of appreciative inquiry</li> <li>Think in positive terms and avoid thinking negatively</li> <li>Encourage others to think positively</li> <li>Recognize positive attributes in people</li> <li>Create positive imagery</li> <li>Manage and guide employees in a positive environment</li> </ul> <br> <strong>Certificate</strong><br> Upon successfully passing the Final Assignment(s) / Final Test Learner needs to pay for Certificate of Completion from ILC either in PDF format or Hardcopy. <ul> <li>Certificate of Completion (PDF format) = £40</li> <li>Certificate of Completion (Hardcopy) = £60 + postage charges £9</li> </ul> ', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Administrative Assistant,HR Assistant Specialist,business manager', 'eligibility' => 'There are no precise requirements for Administrative Secretary and Personal Assistant Certificate as no prior knowledge and experience of Administrative Secretary and Personal Assistant is required.<br /> Students seeking to enrol for this course should meet the following requirements; <ul> <li>Basic knowledge of English Language & Basic Computer Skills</li> <li>Be age 16 years or above</li> </ul> ', 'school' => 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Assumes full responsibility for all administrative duties in the Executive Office ensuring professional and timely execution of all tasks. </p><p><br><b> What will I be doing?</b><p></p><p> As a Personal Assistant to General Manager, you are responsible for performing the following tasks to the highest standards: </p><ul><li> Opens incoming mail, dates stamps, distributes accordingly </li><li> Sends outgoing mail both interoffice and outside of the hotel </li><li> Routes mail, faxes and other printed matter </li><li> Prepares and types correspondence and fairly complex numerical/financial reports as instructed </li><li> Prepares correspondence on behalf of the management </li><li> Duplicates, copies and distributes and mails materials for the office </li><li> Orders and maintains office supplies and equipment </li><li> Maintains files and equipment in an orderly and professional manner </li><li> Uses the property’s email system and maintains their email box, as is policy </li><li> Appropriate business use of telephone and voice mail system </li><li> Greets internal and external customers in a friendly and professional manner. Announces visitors and/or handles requests, as appropriate </li><li> Scrutinizes and handles Guest satisfaction scores/ Guest Assistance on a regular basis </li><li> Scrutinizes daily VIP guests </li><li> Schedules meetings and records meeting minutes </li></ul><p><p><b> What are we looking for?</b><p></p><p> A Personal Assistant to General Manager serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: </p><ul><li> Two years similar experience </li><li> Strong organization skills, multi-task oriented and good time management </li><li> Driving license and Car </li><li> Ability to read listen and communicate effectively in English and in writing, using correct grammar, spelling and sentence structure </li><li> Prepare official correspondence on behalf of management to both internal and external communications verbally and in writing </li><li> Ability to sit for extended periods of time and continuously performs the essential job functions </li><li> Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy </li><li> Ability to type 60 wpm </li><li> Ability to effectively transcribe information from handwritten memos and recordings </li></ul><p><p></p><b> What will it be like to work for Hilton?</b><p></p><p> Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!</p>', 'course_qualifications' => null, 'global_location_id' => '17', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '633', 'company_name' => 'Hilton', 'external_apply_url' => 'https://bh.jooble.org/external/-3156254349300764377?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_bh&extra_ars_request_id=ff43300468c1f5cc440876978095a2f7', 'external_short_url' => '3156254349300764377', 'apply_url' => null, 'contributed' => '0', 'created' => '2024-05-08 03:12:12', 'published' => '2024-05-08 03:12:12', 'closed_time' => null, 'updated' => '2024-05-08 03:12:12', 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '113', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '17', 'display_name' => 'Bahrain', 'name_ar' => 'البحرين', 'country_id' => '23', 'Country' => array( 'name' => 'Bahrain', 'id' => '23', 'slug' => 'bahrain', 'code' => 'BH' ) ), 'Company' => array( 'id' => '633', 'name' => 'Hilton', 'website' => 'http://jobs.hilton.com', 'verified' => '0', 'photo' => 'Hilton_1b5506e0-eded-11e9-9b8d-bbd3dc3836bd.jpeg', 'details' => null, 'display_details' => '' ), 'Industry' => array(), 'Tag' => array() ) $jobsList = array() $courses = array() $promotedCourses = array() $referer = '/' $urlKeyword = 'Personal ' $profile = array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '6429', 'contributedJobCount' => '24', 'courseCount' => null ) $askLogin = true $jobLinkTitle = 'Personal ' $renderSchema = 'yes' $title_for_layout = 'Personal Assistant to General Manager jobs in Hilton in Bahrain.' $page_description = 'Apply to Personal Assistant to General Manager jobs in Hilton in Bahrain.Find similar vacancies, jobs and salary information in Bahrain.' $locationForTitle = 'Bahrain' $currentJobCity = array( 'id' => '17', 'display_name' => 'Bahrain', 'name_ar' => 'البحرين', 'country_id' => '23', 'Country' => array( 'name' => 'Bahrain', 'id' => '23', 'slug' => 'bahrain', 'code' => 'BH' ) ) $jobCompanyPage = array( 'CompanyPage' => array( 'id' => '564', 'title' => 'Hilton Hotels & Resorts', 'slug' => 'hilton-hotels-resorts', 'summary' => '<p> A global leader in hospitality with more than 530 hotels and resorts across six continents.</p> ', 'description' => '<p> As the most recognized name in the industry, travelers all over the world have been saying “Take me to the Hilton” for almost a century. 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Hiring company
Hilton
-
Secretary & PA Diploma (Level 5) Inspire London CollegeAED 84
AED 1,286Duration: Upto 4 Weeks -
Office Mangement (20-in-1 Career Bundle) NextGen LearningAED 449Duration: Upto 30 Hours
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