Learning Management System Administrator

**Company Description**Since 2004, Mandiant has been a trusted partner to security-conscious organizations. Effective security is based on the right combination of expertise, intelligence, and adaptive technology, and the Mandiant Advantage SaaS platform scales decades of frontline experience and industry-leading threat intelligence to deliver a range of dynamic cyber defense solutions. Mandiant's approach helps organizations develop more effective and efficient cyber security programs and instills confidence in their readiness to defend against and respond to cyber threats.The Learning Management System Administrator will be responsible for the functional system administration and operational support of Mandiant's Learning Management System (LMS). This person will be responsible for This position is responsible for the support, design, development, implementation, delivery, and maintenance of content, assets, and other resources used for instructional functions.**What You Will Do**:General- Works in collaboration with the Certification Program Manager and other key contacts across Education and the enterprise as a whole.- Communicates with both internal and external end users.- Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.- Acquires and maintains knowledge of current technology as it applies to LMS software and systems.- Creates and maintains technical procedures and policy documentation.- Collaborates with key stakeholders on training needs and opportunities for the expansion of talent development within the organization.- Acts as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver, track training and measure performance to meet organizational objectives.- Creates and maintains resources to train and support learners on how to use the technology for online and professional development.- Performs other related duties that may be assigned.Platform Management:- Works on assignments dealing with the routine and daily operation, use, and configuration of the Docebo LMS.- Monitors upgrades, changes, outages and feature releases for the LMS.- Researches and tests new features prior to release and implementation.- Manages community areas within the LMS including functionality, appearance, tabs, and settings.User Management:- Creates user logins as needed and assigns user permissions.- Creates and manages user structures including the creation of user groups and learning cohorts.- Manages course enrollment including progress tracking.Course Management:- Publishes and archives online or blended learning solutions, assigns training curricula, and adds and deletes resources.- Populates course information and assigns learners.- Develops and updates standardized tools and reporting for ongoing access to learning information; generates standard and custom reports.- Uploads and maintains content; ensuring adherence to ADA requirements for LMS.- Analyzes reporting data and recommends strategic direction to key stakeholders, as appropriate.- Creates and manages the overall course structure and sets up course programs based on specifications from instructional designers.- Manages tracking of course revisions and history.- Builds online assessments and evaluations in LMS for courses.Troubleshooting:- Provides day-to-day issue resolution and end-user support of the LMS; act as primary technical resource to respond to instructors, students, and education team member needs.- Serves as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services.- Reviews and monitors system performance.- Works with the instructional technologist and instructional designers to troubleshoot and resolve technical issues related to accessing the LMS and course content.**Qualifications**- Minimum of 4 years of experience as an LMS administrator or similar position; experience with Docebo is required- Experience in the enterprise-wide implementation of a Learning Management System- Ability to troubleshoot and resolve technical issues- Ability to collaborate with others at all levels of the organization as well as vendors- Customer service skills, responsive attitude- Strong oral and written communication skills; ability to communicate complex technical concepts in non-complex terms- Work effectively as a team member or independently as appropriate- Organize and prioritize multiple projects with the ability to meet scheduled deadlines