Sr. Manager - Account Management

At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add as an Operations Manager who will establish and create strategies that will enhance processes and boost ease and efficiency.As an **Operations Manager**, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:**KEY RESPONSIBILITIES**- Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations;- Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line;- Identify the training needs that will equip the staff with fundamental skills and knowledge;- Have a thorough understanding of the various system tools and operational procedures utilized within the program;- Collaborate with stakeholders on a regular basis for changes on promotions and updates; and- Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers.**Qualifications**:**MINIMUM QUALIFICATIONS**:- Earned a bachelor's Degree in any field- At least 6 years of work experience in the same industry with 2-3yrs of management experience- Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives- Strong analytical skills- Demonstrated leadership skills- Must be willing to report on a graveyard/shifting schedules