Início Egito Senior Associate Manager

Início Egito Senior Associate Manager

Senior Associate Manager

Full time na a Laimoon Verified Company no Egypt
Publicado em March 6, 2025

Detalhes do emprego

**Responsibilities**:- Manage and enforce level 1 PCI compliance standards- Assist in agent goal setting practices- Take escalated calls- Enforce company and call center policies and procedures- Maintain refunds, priority, dynamic partners and escalations- Work with suppliers to negotiate reasonable outcomes for customers- Provide feedback on potential issues and follow up processes- Flag any potential legal issues, or unresponsive suppliers- Maintain SLA standards; including follow up timeline- Strong collaboration with Training department.**Qualifications**:Technical skills (Basic Computer Skills)- Ability to use the computer system. - Booting and shutting down computer- Basic level familiarity of Operating System (Windows 2007 / XP and Up)- Usage of MS Office suite (MS Outlook, MS Word, MS PowerPoint and MS Excel)- Knowledge of browsers (MS Internet Explorer)- Analytical Skills**Skills**:- Typing skills of 40 words per minute with an accuracy of 90%- Comprehension - Ability to clearly understand the problem statement.- Strong Written Communication Skills with Business English capabilities- Steady Speech Rate with ability to articulate clearly and concisely.- Team facilitation and training skills- Strong decision making and problem solving skills- Effective change leadership skills- Ability to work well under pressure- Ability to de-escalate customers; conflict resolution skills- Ability to formulate and deliver specific, actionable feedback- Basic understanding of P&L concepts- Voice and accent skills - Ability to communicate fluently.Key Competencies- Must be employed with Viator for minimum of 90 days- Shift flexibility is mandatory- Direct experience with the Customer Care and Telesales- Ability to work accurately and meet SLA guidelines- Strong team player with the ability to work within a close environment- Positive, 'can do' attitude- Strong attention to detail- Willingness to take on project work when required- Excellent communication and time management skills- Proven problem solving skills

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Share this job
Improve your chance to get this job. Do an online course on Modelos Financeiros starting now. Claim $10 promo towards online courses. See all courses
See All Senior Jobs
Feedback Feedback