Assistant Facilities Manager

Assistant Facilities Manager Location: North East Hours of work: 40 Contract Type: Permanent We are looking for an Assistant Facilities Manager to ensure the safe, compliant, and efficient delivery of facility services as part of a key client contract. This is a challenging and diverse role where no two days are the same, offering the opportunity to work alongside an excellent team in a fast-paced environment. With strong opportunities for career progression, this role is perfect for someone looking to grow within the industry while making a real impact. While primarily based in Newcastle, this role covers the North East and will involve travel to other sites in the region - a company car is provided. Job Description Reporting to the Regional Facilities Manager (RFM), you will be responsible for leading and supervising onsite facility staff (Placemakers) as well as managing contractors across a designated regional area. Working closely with our Placemaker teams, you will help create an outstanding workplace experience for our customers, ensuring high standards of service and operational excellence. If you’re looking for a role that offers variety, responsibility, and the opportunity to progress, this is the perfect next step for you. Key Responsibilities

• Support contract management in service delivery and improvement
• Maintain a safe and compliant working environment
• Manage staff rostering to meet contractual requirements
• Oversee and update documents (Audits, COSHH, H&S, SOPs)
• Recruit, train, and develop frontline Placemakers
• Ensure services are delivered commercially and efficiently
• Manage customer queries and complaints appropriately
• Complete all required reporting and administration on time
• Control costs related to materials, labour, and agency use
• Identify and maximise additional revenue opportunities
• Supervise and manage staff effectively
• Ensure compliance with recruitment and HR procedures
• Conduct appraisals and development activities for staff
• Implement succession planning for key roles
• Collaborate with other ISS sectors to achieve corporate objectives

Professional and Personal Competencies/Qualifications

• Supervision experience in facilities or cleaning services
• Strong organisational skills and ability to work independently
• Understanding of service outcomes and contract success
• Performance management to achieve successful outcomes
• Identifies and implements service improvements
• Problem-solving skills for operational challenges
• Strong leadership and communication abilities
• Monitors and reviews team performance to meet targets

The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com