Digital Transformation Lead - Aftersales - UAE National | Al-Futtaim Automotive | Auto Center

Digital Transformation Lead - Aftersales - UAE National | Al-Futtaim Automotive | Auto Center

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. Overview of the role: The Aftersales Digitization team, a division of the Aftersales Centre of Excellence, holds a strategic mandate to support all IT projects and initiatives. The Transformation Lead plays a crucial role within the Digitization team, overseeing the planning, execution, and development of high-quality products that align with internal customer needs and company objectives. This role is responsible for managing key relationships between business stakeholders and IT, ensuring the successful delivery of business opportunities and outcomes. What you will do:

1. Backlog Maintenance: • Manage the process for raising & prioritising new POD initiatives. • Meet regularly with business stakeholders to review backlog ensuring all initiatives are approved and have an appropriate business value score for prioritisation. • Review and approve all AERTs raised for your business area.
2. POD Delivery: • Review & complete Business Requirement Documents with business stakeholders. • Organise scope review and process discussion sessions with key stakeholders and EIT team to finalise scope of all initiatives. • Attend daily standups. • Schedule backlog grooming and prioritisation sessions. • Work closely with business team, EIT scrum master & delivery team to ensure initiatives are delivered on time to required scope and quality. • Manage to resolution any blockers to delivery of the POD minimising team idle time and delays. • Validate & challenge effort estimates.
3. User Acceptance Testing & Business Change: • Support the scheduling of UAT & organisation of resources to participate in the UAT. • Conduct UAT where necessary. • Assist with the resolution of any queries or issues identified during UAT. • Lead change management efforts to facilitate the adoption of all initiatives. • Develop communication plans and training programs as required.
4. Reporting: • Produce & present monthly Steering Committee updates confirming accurate status of all POD initiatives. • Producing adhoc reports as required for business leads.

Required skills to be successful: • Knowledge of Data Analytics and Reporting Tools. • Proficient in agile methodologies like Scrum or Kanban. • Analytical, problem-solving, and resourceful. • Capable of anticipating and resolving conflicts. About the Team: In this position you will be working in a fast-paced and diverse Automotive Aftersales Digitization team. You will be reporting directly to the Product Owner. What Equips You For The Role: • Emirati with family book. • Bachelor’s degree in business, engineering, computer science, or a related field (Master’s preferred). • 3-5 years of experience in large organizations; automotive industry experience is a plus. • Good commercial awareness and familiarity with financial statements. • Outstanding communication and organizational skills. About Al-Futtaim Automotive: A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward. #J-18808-Ljbffr