Customer Service Representative

Job title : Customer Service Representative

• Providing introductory information to prospective and new customers
• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
• Following up with clients or customers by phone or email to check that they're still satisfied with their purchases
• Letting patrons know about additional products or services that might benefit them
• Determining the quickest, most effective ways to answer a client's or customer's questions
• Escalating queries and concerns, when necessary
• Working with a team ofCSRsand other departments to find appropriate solutions to problems

• Cognate experience; 2 years (Males Only)
• Age bracket 1988 2001
• Bsc Second class lower minimum
• HND Upper credit minimum.