Junior Dispatcher (USA Trucking)

The Offer

• A role that offers a breadth of learning opportunities
• Opportunity within a company with a solid track record of performance
• Flexible working options

The Job Job Overview: Our client is looking for a proactive and detail-oriented Junior Dispatcher to support our USA trucking operations. This role involves coordinating transportation activities, communicating with drivers and brokers, and ensuring the timely delivery of shipments.  Key Responsibilities:

• Dispatch Coordination: Assist in scheduling and routing shipments to ensure efficient and timely deliveries.
• Driver Interaction: Maintain regular communication with drivers, providing instructions, updates, and support throughout their routes.
• Broker Communication: Engage with brokers to provide shipment updates, address inquiries, and resolve any issues related to transportation.
• Issue Resolution: Address and resolve transportation issues or delays by coordinating with drivers, brokers, and internal teams to find effective solutions.
• Documentation: Ensure accurate and timely completion of all relevant dispatch and transportation documentation.
• Reporting: Monitor dispatch operations and prepare reports on performance, issues, and overall efficiency.
• Customer Support: Provide excellent service to clients and stakeholders, addressing their needs and ensuring high levels of satisfaction.

Working Hours:

• Main business hours are based on Chicago time.

The Profile Qualifications:

• Fluency: Proficiency in English, both written and verbal.
• Experience: Experience with cold calling, sales, or a related field is preferred. Advantageous to have experience in trucking or after-hours driver support.
• Technical Requirements:
• Internet Connection: Reliable, high-speed internet connection.
• Headset: High-quality headset with clear audio (no distortion).
• Computer Specifications: Adequate computer with good RAM; slow or outdated equipment will not be suitable. Technical requirements will be assessed during the interview process.
• Communication Skills: Strong verbal and written communication skills, with the ability to effectively interact with drivers, brokers, and internal teams.
• Organizational Skills: Excellent organizational abilities with the capacity to manage multiple tasks and priorities efficiently.

The Employer Our client is a fast-growing trucking startup based in the US. You will be working in a high energy environment with a diverse pool of co-workers from all around the world.