Passenger Host

Job Responsibilities:

• To undertake on-board hospitality duties as directed by the Operations Manager or other senior managers within SAR, ensuring that the catering service on-board is delivered to an exceptional standard within the compliance boundaries of the catering operations standards and specification.
• To ensure that the levels of customer care and service are always delivered to the highest possible standards.
• To remain compliant within the SAR food safety policy in all aspects of hygiene.
• Undertake any other customer service duties as directed by the Train Captain or Lead Train Captain.
• To increase revenue sales on the trains by selling all products available onboard, at every opportunity, including maximizing promotion and marketing activities.
• Undertake direct customer service duties on-board as directed by the Lead Train Captain and Train Captain.
• Offer all customers an exceptional food and beverage service, both in First Class & Standard in line with the company’s specification.
• Work in accordance with the company injury prevention policy and practices ensuring all accidents, incidents and near misses as well as potential risks are promptly reported.
• Ensure that all paperwork is completed correctly in line with the company’s standard requirements, relating to on-board stock control, food hygiene, and financial.
• Maximize catering revenue through proactive selling on-board.
• Manage all stock control issues including rotation, storage, and top-up ordering.
• All prescribed cleaning duties are undertaken during your shift.

Requirements:

• Bachelor/Diploma Degree in relevant major.
• Preferably 1-2 years of customer service experience.
• English communication is a must.
• Location: Riyadh.

Seniority Level:

• Entry level

Employment Type:

• Full-time

Job Function:

• Customer Service
• Industries: Transportation/Trucking/Railroad