Customer Service Call Center Agent (Arabic)
Detalhes do emprego
souKare is a health-tech start-up that provides simpler, sooner, smarter solutions to delivering and consuming healthcare essentials in the region. souKare’s digital platform leverages technology to deliver a best-in-class pharmacy solution at your doorstep while creating a seamless hassle-free healthcare journey for the end-user. souKare is in the process of expanding its call centre team, and we are now on the lookout for an energetic and agile Customer Service/Call Centre Representative. As part of our growing customer service team, you will be responsible for 3 key areas listed below to help enhance service and order fulfillment: 1. Order Confirmation – Calling customers to confirm their order and delivery timings. 2. Customer Service – Complaint resolution, following up on orders that are overdue due to missing customer/delivery information, or product unavailability. 3. Logistics - Manage day-to-day order dispatching in Dubai with our riders and third-party delivery team. This involves route-mapping to optimize driver efficiency and delivery times. In addition to this, you may be required to assist the Operations team with ad-hoc requests including handling customer service inquiries via email and other tasks. What are we looking for?
- Strong verbal and written communication skills.
- Prior work experience as a customer service/call center agent is required, ideally 2+ years.
- Arabic fluency - verbal & written - is preferred.
- Familiarity with locations in Dubai and distances between them.
- Previous experience in e-commerce, start-up, or fast-paced environment is a huge plus!
- Comfortable with Microsoft Office.
- Positive and friendly attitude.
- Structured, organized, and fast worker.
- High energy and fast learner – someone who enjoys working in a fast-paced and dynamic environment.
- Team player.
- Do you have prior experience in the eCommerce space?
- If selected, would you be able to join the souKare team immediately? If not, please specify your notice period.
- Call Centre Agent/Representative: 1 year (Required)
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
-
Customer Care Diploma Brentwood Open Learning CollegeAED 274
AED 2,738Duração: Upto 200 Hours -
Managing & Improving Customer Service Process Certificate New Skills AcademyAED 88
AED 1,098Duração: Upto 8 Hours
