Digital Operations Executive - Saudi National
Full time
na Informa Group Limited
no
Saudi Arabia
Publicado em February 13, 2025
Detalhes do emprego
Digital Operations Executive - Saudi National
- Full-time
- Work within a highly dynamic business with the energy and style of a start-up
- Be part of building a business that is launching new products and events at scale
- Grab an opportunity to accelerate your career and make a real impact.
- Platform Setup & Coordination:
- Assist with the end-to-end setup and configuration of digital event platforms, including mobile apps and exhibitor directories.
- Collaborate with internal teams to gather platform requirements such as registration details, content integration, networking features, and sponsor fulfilment needs.
- Stakeholder Engagement:
- Serve as a point of contact for show teams, providing regular updates on project timelines, addressing concerns, and troubleshooting basic issues as they arise.
- Work closely with marketing, sales, and sponsorship teams to ensure that platform capabilities align with their strategic goals.
- Training & Support:
- Support end-users and team members in understanding and navigating digital platforms.
- Provide guidance on best practices, support onboarding sessions for exhibitors, and ensure they maximize their platform profiles and lead retrieval tools.
- Quality Assurance & Compliance:
- Assist in testing platform features and ensuring that data, content, and user journeys are properly set up and functioning optimally.
- Help maintain compliance with internal Service Level Agreements and contribute to achieving key event metrics.
- Performance Tracking & Reporting:
- Contribute to post-event analysis and reporting by compiling basic performance metrics.
- Support continuous improvement efforts by identifying areas of enhancement and providing feedback for future events.
- 3-5 years of experience as a Digital Operations Executive, preferably in Martech or a similar digital/IT-focused role.
- Bachelor’s degree in Business, operations, IT, or a related field.
- Strong technical expertise across a range of Martech technologies, including but not limited to:
- Customer Relationship Management Systems (CRM)
- Data Management Platforms or Customer Data Platforms
- Analytics and Reporting: Google Analytics, Power BI, etc.
- Event Management Systems (Swapcard, Visit, etc.)
- Experience with Salesforce CRM and integrations of it across platforms.
- Basic idea of websites, CMS platforms and their integrations.
- Basic project coordination skills and the ability to manage multiple tasks while maintaining attention to detail.
- Comfortable adapting to a fast-paced environment and adjusting to changing priorities.
- Good communication and interpersonal skills, able to work effectively with cross-functional teams.
- Hands-on experience in supporting digital event platforms or web/mobile applications.
- Familiarity with project management tools and experience with event tech platforms (e.g., Swapcard).
- Experience working in the events and/or media industry.
- Medical Insurance for individual and family.
- Annual leave – 25 days.
- Remote working on Sundays.
- Working anywhere – 1 month every year.
- Paid flight to Riyadh (for you and your dependents).
- 30 days accommodation from your arrival date or a one-off payment of SAR 5,000.
- Up to SAR 2,500 reimbursed for shipping goods/excess baggage costs.
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