Patient Care

Job Description

Position Purpose The Patient Support Program Patient Care will assist the Patient Care Leader in managing drug access program(s) in the region. The job holder is required to help represent Axios in daily meetings with patients, and doctors and carry out administrative duties which will be both field and office-based. Duties and Responsibilities

• Effectively assist the Patient Care Leader in managing a drug access program(s) by liaising with hospitals, pharmacies, and patients
• Ensure that eligible patients are enrolled in the program(s) in a timely manner and in accordance with the project workflow and timelines
• Ensure that current patients receive their drugs quickly and efficiently
• Prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal This includes monitoring and tracking patient files in collaboration with Axios staff in “real-time” as patients proceed through the program
• Maintain and update electronic program files, including patient and quality assurance data
• Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data
• Reporting any adverse events/product complaints as per client’s requirements and/or Axios SOPPs
• Conduct administrative duties for the office
• Conduct all program activities through the exclusive use of Axios’ Patient Management System (PMS)
• Additional duties as required

Benefits of working with Axios include: - Paying fair market value - Annual performance-based bonus (based on role, levels, and contract)-Premium Private health insurance -Career progression aligned with a competency framework - Humanitarian Impact: Contribute to patient support programs that make a meaningful difference in patient lives. - Learning Exposure: Expand your expertise through hands-on experience in global health initiatives and patient-focused programs..

Job Requirements

Relationships

• Work closely with program team members
• Maintain ongoing and frequent communication with project team leaders including Axios regional and global staff

Educational Background and Experience

• A degree in Scientific or Healthcare related degree
• 1 to 2 years working experience in a healthcare or scientific field or NGO is ideal
• Experience in data monitoring and management is an advantage
• Experience coordinating and handling logistics/supply chain is a plus
• Experience in customer service management is a plus
• In lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also an advantage