Detalhes do emprego
Job description: We are seeking a proactive and experienced Contract Manager to oversee daily operations, manage teams, and ensure high-quality service delivery - Parking Facilities. The role involves supervising staff, improving customer experience, ensuring compliance with company standards, and optimizing operational efficiency. Key Responsibilities:
1. Team Leadership & Support
- Guide and support supervisors to achieve business objectives.
- Conduct regular team meetings and maintain effective communication.
- Recruit, train, and appraise staff performance.
2. Customer Service & Dispute Resolution
- Act as the primary contact for customer complaints, ensuring timely resolution.
- Monitor customer feedback and implement service improvements.
- Conduct site walkarounds to ensure compliance with service standards.
3. Operations & Compliance
- Ensure smooth day-to-day operations, compliance with company policies, and adherence to SLAs.
- Oversee staff scheduling, cash handling, and revenue collection.
- Conduct audits, inspections, and health & safety checks.
- Prepare Monthly Reports.
4. Financial & Business Growth
- Control operational costs and adhere to budget constraints.
- Implement promotional strategies to increase revenue and service efficiency.
5. Problem-Solving & Crisis Management
- Handle escalations, security incidents, and operational disruptions.
- Apply problem-solving skills to resolve customer and team issues effectively.
- 5+ years of experience in parking industry contract management (preferably in airports or retail).
- Strong knowledge of off-street car park operations and equipment .
- Valid driving license .
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Financial understanding , including budgeting and P&L management.
- Degree preferred , but not mandatory.
- Visa
- Medical insurance self
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Hiring company
Zone Parking Solutions L.L.C
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Certificate in Contracts Law Level 2 Study 365AED 113Duração: Upto 14 Hours
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