Customer Support Specialist

We are searching for a Customer Support Specialist to join our family. This highly motivated individual would be responsible for maintaining existing client relations and managing their orders. About us: APF Marketing is a front runner in the promotional products industry with a manufacturing facility in Montreal and an established importing department working closely to support our network of distributors. Summary of Duties  Manage and support both French and English-speaking clients’ inquiries and orders. Specific responsibilities:  Prepare quotations and order confirmations.  Processing orders using our CRM System  Coordinate orders with production and graphics department.  Update customers with deliveries and production timelines.  Promote company product and services.  Requirements / Additional skills: • A minimum of 3-5 years in customer service or relations. • Have both strong written and oral communication skills in French and English • Able to work independently • Ability to multitask