Community Network Manager

Organization The Vancouver Division of Family Practice (VDoFP) is a not-for-profit organization with a mission to improve the primary care system in the City of Vancouver for the benefit of our family doctors and their patients. We are funded by the Government of British Columbia and Doctors of BC, and work in partnership with Vancouver Coastal Health, Providence Health Care, First Nations Health Authority, community health organizations and the BC Ministry of Health. Team VDoFP and VCH are collaboratively establishing a Ministry of Health-funded Primary Care Network (PCN) model to create an integrated system of care. In the Vancouver PCNs, family physicians and nurse practitioners (via Patient Medical Homes); registered nurses, allied health professionals, and other health care providers all work together to provide effective and comprehensive, patient-centered primary care services. The VDoFP PCN team works closely with the VCH PCN team, to build primary care networks in Vancouver that include the voices of all stakeholders. Position To deliver on the above, we are looking for the right person to join our team of Community Network Managers (CNMs). Our CNMs are the primary facilitators for the PCNs with a focus on engaging network members, promoting communications to and connections between members, and connecting members to available services and products that improve clinic operations and overall network effectiveness. The work is very fluid and requires an adaptable, creative approach. Successful outcomes require the CNM to work independently and in partnership with various teams across Vancouver.   Duties & Responsibilities As a Community Network Manager your focus is the following: 1. Establish strong relationships with the providers and staff of every community family practice clinic in the network(s), Health Authority leaders and community healthcare groups, and encourage their participation in the PCN 

• Regularly connect with clinic owners, MOAs and other clinic staff to understand the clinics, their individual and collective needs, and how the PCN can offer support
• Drive effective engagement and communication between network members through tailored events, communications to different network member groups, and by building communities of interest / practice
• Gather and maintain important physician and clinic data that helps the VDoFP better understand the clinics and people in the networks and evaluate the effectiveness of the networks

2. Encourage clinics to continuously optimize their practices to serve as network leaders

• Become the “trusted advisor” to clinics in the PCN(s) and build a thorough understanding of their operational challenges
• Propose solutions to clinics to optimize their operations for challenges such as clinic space and workflow, human resources, patient capacity and infrastructure and technology
• Motivate and support physicians, their staff and relevant coordinated care teams to participate in projects focused on quality improvement, electronic medical records (EMR) systems and office workflow optimization

3. Support the successful implementation of the network Service Plan, including the introduction of additional resources into the networks – nurse practitioners, nurses and other allied health practitioners

• Understand the network’s specific Service Plan and the expected outcomes from the introduction of new resources
• Evaluate clinic readiness for access to new resources
• Support the successful onboarding of new resources into the networks, including clarifying changes to existing workflow and staff duties
• Ensure the ongoing success of the introduced resources by identifying HR and other issues within clinics and engaging partners to address the issue and find resolution
• Gather key performance data and analyze impact of network resources
• Support information-sharing to and from the PCN Steering Committee and manage community-guided initiatives within the PCN

4. Other duties as assigned   Qualifications and skills: A successful Community Network Manager brings the following to the role:

• Three to five years of experience in healthcare, business, program management or related fields
• A post-secondary degree – for example, in healthcare, public health, public administration or business administration
• Likes people and has a “partnership” attitude – easily builds and maintains relationships with the people and organizations in the network
• Desire to make a difference – sees the way things could be, and works to make it happen
• A change agent – likes variety, and comfortable nudging people to change to make things better
• Organized – Capable of advancing multiple priorities without feeling overwhelmed
• Excellent speaking and writing – to host events, prepare communications, presentations, and reports
• Strong computer skills, particularly Microsoft Office & Google Drive suite
• Comfortable with data collection, documentation, critical review, and statistical analysis, with a solid knowledge of spreadsheets
• Willing to travel across the city of Vancouver to connect with clinics (doctors and staff) and other network partners
• Bonus points for familiarity with available community healthcare services in Vancouver

We aim to foster a division of family practice that celebrates and reflects the diversity of the communities we serve. It takes diversity of thought, culture, background, and perspective to create meaningful change in primary care. The Vancouver Division is committed to promoting equity, diversity and inclusion in our recruitment process where all applicants are considered regardless of race, colour, ancestry, place of origin, religion, family status, disability, sex, age, sexual orientation, gender identity and other protected grounds.   Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.