Detalhes do emprego
Business Development Officer - Outbound Sales (FADES)
- Full-time
- Division: Consumer Banking Group - UAE
- Identify and understand the needs of the customer.
- Manage selling of products to target customer segments in a professional manner.
- Ensure accuracy of all bank forms and documents executed by the customer.
- Ensure optimal utilization of all sales tools and resources.
- Document and maintain all records of sales activities and provide updates as per requirement.
- Administer all sales processes and maintain records for the same.
- Ensure assigned sales targets and budgets are met.
- Manage various documents for all sales sources efficiently.
- Participate in all departmental meetings and product training.
- Administer and ensure compliance to all sale objectives.
- Monitor all customer queries and ensure timely response to all issues.
- Coordinate with customers to provide various products and facilities and provide information on all required supporting documentation.
- Ensure timely processing of all initiated customer transactions.
- Maintain and update knowledge on applicable FAB products and services.
- Maintain knowledge on all competitor products and services and analyze all advantages and disadvantages for various products.
- Adhere to service level targets and coordinate with other departments to meet client service expectations.
- Engage with key stakeholders including Operations, Technology, Branches, and Legal to deliver timely and effective client experience to FAB customers.
- Define performance goals at the start of the year in discussion with the reporting manager and ensure that the goals are achieved during the course of the year.
- Identify the training and development requirements for self and agree on them with the reporting manager to ensure that the required trainings are arranged and attended.
- Strive to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
- Keep abreast of professional developments, new techniques and current issues through continued education and professional growth.
- Minimum high school diploma.
- Proven experience as a telesales representative or within a sales/customer service role.
- Track record of successfully meeting sales quotas, preferably via phone.
- Good knowledge of relevant computer systems such as CRM Systems and telephony systems.
- Excellent communication and interpersonal skills.
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Hiring company
First Gulf Bank PJSC
-
Certificate in Negotiating City of London College of EconomicsAED 731Duração: Upto 60 Hours
-
Negotiation Skills Certificate New Skills AcademyAED 88
AED 1,098Duração: Upto 4 Hours
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