Início Arábia Saudita Customers Experience Senior Specialist

Início Arábia Saudita Customers Experience Senior Specialist

Customers Experience Senior Specialist

Full time na شركة سليمان الراجحي العقارية no Saudi Arabia
Publicado em February 5, 2025

Detalhes do emprego

Responsible for enhancing customer experience and ensuring exceptional services that meet their needs and expectations. The role involves analyzing customer feedback, improving processes, and developing strategies to ensure customer satisfaction and elevate their overall experience. Responsibilities: 1. Monitor and analyze customer interactions with products or services. 2. Manage customer complaints and work on effective and prompt resolutions. 3. Develop strategies to enhance customer experience and loyalty. 4. Collect and analyze customer data to identify trends and needs. 5. Collaborate with various departments to improve processes and meet customer expectations. 6. Prepare periodic reports on customer experience and present them to senior management. 7. Provide training and feedback to the team to improve service quality. Qualifications: • Bachelor’s degree in business administration, Marketing, or a related field. • 3 - 6 years of experience in customer service or customer experience management. • Strong analytical skills to understand customer data and trends. • Excellent communication skills and the ability to interact with diverse customers. • Proficiency in data analysis tools and Customer Relationship Management (CRM) software. #J-18808-Ljbffr

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