Detalhes do emprego
We are currently seeking passionate and dynamic guest-focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Housekeeping Order Taker, you are responsible for handling all communication in and out of the Housekeeping Office to ensure a smooth running of the department. Your role will include key responsibilities such as:
- Safekeeping, recording, and collecting all keys and papers held within the Housekeeping Office.
- Ensuring the sorting of all daily activity reports in the Housekeeping Office.
- Answering phone calls promptly, following proper telephone etiquette as trained and per the standards.
- Recording all incoming calls, ensuring all messages are disseminated and followed up accordingly.
- Handling all issues pertaining to Lost & Found - receiving, recording, storage, claiming, and clearing.
- Updating and maintaining all housekeeping files.
- Updating and printing out of the Opera system for the room discrepancy report by morning and afternoon and ensuring to submit a copy to Accounts and Front Office.
- Arranging babysitting for guests and preparing attendance sheets for the monthly payroll.
- Keeping and maintaining the cleanliness and tidiness of the Housekeeping Office.
- Clearing all outdated reports on a monthly basis based on the hotel standard for record keeping.
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Hiring company
Rotana Hotels
http://www.rotanacareers.com/new_open_desp.asp?did=3&d=30&vid=4024&pg=1&destid=0
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