Senior Technical Engineer - End User Digital Experience (L3 Support - Printing & End User Computing)
Detalhes do emprego
Job Purpose At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers Fly Better. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world's largest international airline and become a vital part of our cutting-edge information and technology team as Senior Technical Engineer - End User Digital Experience (L3 Support - Printing & End User Computing). The Senior Technical Engineer - End User Digital Experience (L3 Support - Printing & End User Computing) will design, develop, support and deliver robust and cost-effective solutions for business and IT-led initiatives including solution development and cost estimations, configurations and deployment, business case development and approval and support, contribute and ensure solution compliance to the enterprise architecture, production processes, QMS and other EGIT standards. Will support, contribute and ensure the development of the roadmap of the concentrated technology roadmap aligning with the IT Strategy. In this role, you will:
- Provide expert technical consultancy and guidance to EGIT dealing within the technology area and act as lead technical member in the project team delivering the work packages assigned.
- Develop IT Solutions that meet customer requirements. Ensure that the design is robust, appropriate and of high quality and conforming to corporate standards and in line with the technical strategy.
- Ensure that the developed architecture/solution meets the service level requirements in terms of expected availability, capacity, continuity, security, performance and reliability.
- Foster the development of high-performing technical teams to meet strategic architectural objectives.
- Develop solution architectures for assigned projects with the established EA standards and also support the development of technology advancements and adaptation of new technologies.
- Collaborate with other IT Technology teams to implement ongoing monitoring of the relevant technology to ensure level 1 & 2 incidents are configured within EMS.
- Guide Project Manager/Technology team managers for solution definition, technical design and development of in-house developed solutions. These are to be delivered as per agreed costs and timescales to meet signed-off functional, technical and process requirements.
- Ensure that assigned incidents are resolved within the agreed service levels and problems are defined and analysed in line with the Problem Management Process. Ensure that solutions to problems meet the architectural and security standards within the technology area and that impact on the business is minimised. Own and manage changes within the technology area.
- Manage End-of-life replacement of equipment and/or software within the technology area to ensure conformance to technical standards and support the technology initiatives and directions.
- End User Hardware, Security & Tools and Windows 10/11, Apple MacOS, iOS, and Android OS
- Microsoft Workplace and Office 365
- Various Printing solutions, including HP, Sharp, Datasouth, and barcode printers, cloud printing, along with vendor management and print server administration
- Imaging, Device Management (Intune and SCCM), Handheld devices, Application Packaging and deployment
- Managing and planning Virtual Desktops using Azure VDI, Windows365, and VMware VDI infrastructure, including capacity planning and end-to-end support globally.
- Knowledgeable in Active Directory and Azure Active Directory
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