Call Center Operations - Project Manager

Full time na Emdad Al Khebrat no Saudi Arabia

Publicado em February 4, 2025

Detalhes do emprego

Job Description: We are seeking a highly motivated Call Center Operations & Projects Manager who thrives in a fieldwork-oriented role and is passionate about enhancing customer experiences in the Semi-Government Sector. The Call Center Operations & Projects Manager will play a key role in driving effective and responsive strategies that align with the organization's objectives while fostering positive interactions and solidifying its reputation as a customer-first semi-government entity. Job Requirements:

Minimum of 3 years of professional experience in Call Center Customer Experience
Bachelor's degree in IT field
Proven track record in managing and improving customer experiences and managing call center teams and performance.
Experience in designing and executing customer experience evaluations and measurement
Ability to plan, organize, and oversee engaging customer-centric events and activities
Familiarity with the Semi-Government Sector's operational protocols and compliance standards
Exceptional interpersonal skills to interact with a diverse range of customers and stakeholders
Demonstrated ability to respond to customer feedback and implement timely resolution
Strong analytical skills to derive actionable insights from customer feedback.
Project management expertise, with the ability to coordinate cross-functional teams and meet deadlines
High level of professionalism and ability to handle sensitive customer information confidentially
Strategic thinking skills to align customer experience initiatives with organizational objectives

Job Responsibilities:

Actively engage in field work to measure and analyze customer experiences at various touchpoints
Develop and maintain customer journey maps to ensure relevant and impactful customer interactions
Collaborate with internal and external stakeholders to promote and sustain a customer-centric culture .
Present comprehensive reports and recommendations to management on customer experience improvements.
Oversee the implementation of customer experience strategies and monitor their effectiveness.
Train and mentor staff on customer engagement techniques and best practices.
Ensure compliance with organizational service standards and policies throughout the customer journey.
Manage customer experience projects, ensuring they are delivered on time and within budget

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Call Center Operations - Project Manager

Detalhes do emprego

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Hiring company

Emdad Al Khebrat

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Início Arábia Saudita Call Center Operations - Project Manager

Início Arábia Saudita Call Center Operations - Project Manager

Call Center Operations - Project Manager

Detalhes do emprego

Apply safely

Hiring company

Emdad Al Khebrat

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