Outlet Attendant

Roles and Responsibilities

We are currently seeking passionate and dynamic guest-focused Food & Beverage professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our colleagues. As a Colleague Outlet Attendant, you are responsible for ensuring and maintaining a proper and hygienic cafeteria for all associates. Your role will include key responsibilities such as:

• Receive work assignments and supplies and check all tables and back of house areas.
• Wash sinks, ban maries, tiles, kitchen equipment, furniture, and floors in the cafeteria and replenish supplies.
• Clean and keep the buffet area and service areas neat and tidy at all times.
• Report any maintenance work required immediately.
• Report damaged or missing items immediately.
• Turn in all ‘Lost and Found’ articles to the Housekeeping Department before leaving off duty.
• Greet colleagues in a courteous and polite manner at all times.
• Clean all service areas and ensure no loss or breakage while cleaning.

Skills Education, Qualifications & Experiences You should ideally have a high school qualification with previous experience in a related discipline. You must have a good command of English, and other language skills are an advantage. Knowledge & Competencies The ideal candidate will be helpful, courteous, and have a positive attitude. You should possess high standards of social skills, enabling you to interact and deal with other colleagues effectively. You should portray a fair, friendly style and be easily approachable for associates, while possessing the following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability

Desired Candidate Profile

1. Guest Service :
   • Provide excellent customer service to guests, ensuring their needs are met promptly and professionally.
   • Greet guests as they arrive and assist with seating arrangements, menus, and drink orders.
   • Answer questions about the menu, ingredients, and specials, and make recommendations when appropriate.
   • Take food and drink orders and relay them to the kitchen or bar staff.
   • Serve food and beverages to guests, ensuring that the presentation and quality meet the outlet's standards.
   • Handle guest complaints or concerns with a calm and professional attitude, ensuring guest satisfaction.
2. Maintaining Cleanliness and Organization :
   • Keep the outlet clean and organized at all times, including dining areas, tables, and service stations.
   • Set up and break down tables before and after each meal service.
   • Clean and sanitize utensils, dishes, and glasses, ensuring that they are ready for the next use.
   • Ensure that the dining area is well-stocked with necessary supplies, such as napkins, condiments, and menus.
3. Food and Beverage Service :
   • Assist in the preparation and service of food and beverages, such as refilling drinks, delivering bread baskets, or bringing condiments to the table.
   • Maintain awareness of the outlet's menu items, including special offers, promotions, or seasonal changes, to provide accurate information to guests.
   • Serve food and drinks to guests promptly, ensuring all orders are correct and presented neatly.
   • Monitor the dining area to ensure that guests' needs are met throughout their meal.
4. Assisting with Orders and Payments :
   • Take orders from guests, input them into the POS (Point of Sale) system, and communicate special requests to kitchen or bar staff.
   • Process payments from guests, including cash, credit cards, or room charges (in hotels), and provide receipts.
   • Assist with the billing process and ensure that any discrepancies or issues with billing are resolved efficiently.
5. Coordinating with Other Staff :
   • Work closely with the kitchen staff, bartenders, and other front-of-house employees to ensure smooth service and order accuracy.
   • Communicate with other team members to coordinate seating, food preparation, and service delivery.
   • Follow instructions from supervisors or managers regarding service procedures, guest needs, and daily tasks.
6. Stocking and Inventory :
   • Help with the inventory and restocking of items such as napkins, glasses, cutlery, and condiments.
   • Assist with ensuring that stock levels are maintained throughout the day, reporting any low stock to management or the appropriate department.
7. Setting Up and Closing the Outlet :
   • Assist with the preparation of the outlet before service, including setting up tables, arranging chairs, and preparing drink stations.
   • At the end of the day or shift, assist with closing tasks such as cleaning the dining area, restocking supplies, and ensuring all equipment is properly cleaned and stored.

Essential Skills

1. Excellent Customer Service :
   • A friendly, approachable, and professional demeanor is crucial for providing a positive guest experience.
   • Strong communication skills are necessary to interact with guests, staff, and management.
2. Attention to Detail :
   • Paying attention to guest needs, food quality, and the cleanliness of the outlet is important to ensure satisfaction and maintain the outlet’s standards.
   • Ensuring food orders are accurate and presented in a timely manner requires great attention to detail.
3. Teamwork :
   • An Outlet Attendant works closely with other staff, such as waiters, chefs, bartenders, and managers, to provide seamless service.
   • The ability to collaborate effectively in a team environment is essential.
4. Multitasking and Time Management :
   • The ability to manage multiple tasks simultaneously is key to handling a busy dining service.
   • Effective time management ensures that service is prompt and that guests' needs are met without delay.
5. Physical Stamina :
   • Outlet Attendants spend most of their shifts on their feet, moving between tables and kitchen areas, which requires good physical endurance.
   • The ability to carry trays of food and drinks and lift heavy items like kegs or large containers is important.
6. Problem-Solving Skills :
   • The ability to handle guest complaints or issues, such as incorrect orders or delays in service, with patience and professionalism is important.
   • Quick thinking and flexibility are essential when dealing with unexpected situations.
7. Basic Knowledge of Food and Beverage :
   • An understanding of the menu and beverage offerings is essential to assist guests with their choices and answer any questions they may have.
   • Knowledge of dietary restrictions, allergies, and food ingredients is useful for providing accurate information.

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