Laundry Attendant

Company Description #BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS Job Description Scope and Objectives The Laundry Attendant's responsibilities include sorting, marking, cleaning, pressing, and folding clothes and other textile articles. He/ She is responsible for keeping a record of which items belong to whom. He/ She demonstrates excellent organizational and interpersonal skills. The Laundry attendant is responsible for reporting maintenance to ensure safe keeping of the laundry assets as well as reporting lost & found objects. He/ She interacts with various departments and needs to keep the guest's perspective in mind at all times to achieve the housekeeping departmental mission as well as the company values. Primary Responsibilities

• Consistently offer professional, friendly and engaging service.
• Report to shift on time in uniform and perfectly groomed.
• Be courteous, positive and establish and maintain professional working relationships with all staff.
• Participate in daily briefing and training.
• Check the handover log book and follow up on any outstanding issues.
• Fully understand and be aware of all the different fabric types and cleaning instructions and cycles to be able to process the garments accurately and quickly.
• Receive, check, track, record, and dispatch garments according to treatment requested.
• Inspect, record, and mark garments as per standard.
• Sort garments per required and specified delivery time.
• Sort garments per type and washing instruction.
• Operate and monitor washing, dry cleaning, and drying machinery in accordance with company standards.
• Apply correct treatment to stained items based on fabric and stain type.
• Maintain accurate records of items washed, number of loads, and poundage of dry cleaning and laundry.
• Transport cart of washed articles to dryers and place in dryers according to load size.
• Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load.
• Monitor levels in chemical containers to ensure chemicals are being dispensed, and notify supervisor/manager.
• Fold clothing and other textile items as per established standards.
• Perform minor sewing duties when applicable or pass them to the seamstress.
• Keep an updated inventory of laundry detergents, equipment, supplies, and sewing kits.
• Track maintenance and repairs on laundering equipment.
• Ensure and act so that the facility remains clean at all times.
• Anticipate and respond to customers' queries, concerns, and complaints.
• Inspect and hang all clean garments once treatment is completed.
• Pack garments in boxes when applicable to match laundry operation set standards.
• Ensure Guest laundry list count matches physical Guest garment count: confirming the quantities of each box according to the packing list on the box.
• Ensure the Guest garment invoice is issued and logged in the system.
• Document and escalate any variance to his/her superior.
• Report any lost and found items found.
• Assist in conducting linen inventory on a quarterly basis (TBC).
• Maintain the soiled garment drop area clean and tidy at all times.
• Replace trolleys in the soiled area when trolleys are full.
• Prepare all trolleys/racks and outgoing documentation required with soiled garments for the supervisor counter check before treatment.
• Assist all staff at the laundry counter for any service requests.
• Ensure requests are met as per established standards.
• Iron garments to ensure they are impeccable and set as per standards.
• Ensure that hangers are returned and stored in hanger racks station.
• Ensure that empty garment bags are washed, pressed, and stored properly.
• Ensure none of the trolleys are blocking exit routes.
• Assist in receiving goods, moving objects, or carton boxes when applicable.
• Maintain and store all equipment and cleaning tools (vacuum cleaner, brooms, dustpan, mops, and chemicals, etc.).
• Maintain the whole laundry area clean and tidy at all times.
• Communicate effectively with all laundry personnel and all other departments.
• Adhere to the hotel's policies and rules as well as all security, safety, and emergency policies and procedures.
• Perform any other related duties as required and instructed by his/her superiors.

• Positive attitude.
• Professional appearance.
• Ability to function well as part of a team.
• Able to multitask and work in a fast-paced environment.
• Fully aware of FLHSS standards. Diligent attention to safety.
• Ability to communicate effectively with all related personnel in a polite and reasonable manner.

• Customer focus: Dedicated to meeting expectations and all requirements for both external and internal guests.
• Priorities setting: Focus on important issues.
• Team Player: Demonstrate cooperation with all colleagues within or out of the department to achieve results.
• Deliver the best: Hardworking, consistent, perform well against established standards.
• Trustworthy and responsible: Independent and accountable.
• Ethic Values: Get things done quietly. Reliable during good and tough times.
• Quick learner: Open to changes. Seek solutions and improvement.
• Composure: Cool under pressure and do not become defensive or irritated when under pressure.

• Ability to work on shift weekends and holidays based on business demands.
• Able to stand for long periods of time.
• Not allergic to chemicals.
• Able to push and pull loaded trolleys.
• Capacity to lift up to 20 pounds unaided.
• Good mobility, able to lift, move objects around: bending, stretching, and kneeling.
• Stand by in case of emergency.
• Working in a noisy & warm environment.