APS6 Business Analyst

The National Disability Insurance Agency’s Scheme Payments Transformation Branch is responsible for strategic planning and transformation of Scheme claiming and payment systems, to ensure alignment with government policies and priorities. The branch drives priority projects across the Agency, using data to inform continuous improvement. The branch’s priorities include automation of claim handling process, and supporting reform pricing and payments frameworks to ensure delivery of quality supports to participants. The team are seeking a skilled Business Analyst, to assist in delivering improvements to claiming processes, assist in enhancements related to payment system functionality and uplift the data and analytics capability in the Branch. The APS6 Business Analyst will be an independent self-starter with the ability to adapt to a continuously changing environment and collaborate with internal and external stakeholders to achieve business outcomes. They will be proficient in problem solving, possess intermediate to advanced Microsoft Excel skills and are comfortable identifying gaps and areas for improvement. No one day is the same and your roles and responsibilities will include:

• Producing reports, interpreting data and analysing results using standard statistical techniques.
• Establishing and implementing dashboards to track outcomes against pre-determined criteria.
• Designing functional workflows and mapping of as-is and to-be processes.
• Designing and delivering workshops, communication and consultation resources that support complex systems and business information gathering and sharing.
• Translating business metrics to inform internal stakeholder requirements including efficiency, improvement and performance outcomes to optimise customer experience.
• Coordinating divisional and branch reporting requirements to monitor and track improvement and performance outcomes.

While this role is ideally performed from Adelaide - SA, remote and hybrid working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered. Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship. *Applications for this role close at 11:30pm AEDT on the 4 February 2025. * If you have any questions, please contact *Herman John Vargas* on *0413279060* or email * * Job Type: Full-time Pay: $93,196.00 – $103,035.00 per year Work Location: In person