Guest Experience Supervisor
Detalhes do emprego
Guest Experience Supervisor Location: Riyadh Time Type: Full time Posted On: Posted Today End Date: February 28, 2025 (30+ days left to apply) Job Requisition ID: REQ10336606 About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. About the Location: An architectural icon in the heart of Saudi Arabia’s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality. Main Tasks and Responsibilities:
- Oversight of the Guest Services team, including scheduling, training, coaching, and assisting Residential Assistant Manager’s with performance reviews.
- Ownership of the continuous enhancement of the arrival/departure experience.
- Review daily arrivals and prepare to ensure proper handling of VIPs, owners, return guests, and group business.
- Communicate and work closely with all departments of the hotel daily.
- Ensure bell staff’s safety and security practices are maintained within the Front Drive and Guest Service storage room to eliminate vehicle damages and/or theft.
- Ensure Four Seasons benchmark standards are being met daily throughout the entire Guest Services Team.
- Oversight and ownership of the Guest Services storage areas, maintaining cleanliness, updated beach equipment inventories, and all equipment in good working order.
- Oversight of the Guest Service Attendant vans and cars, including cleanliness and reporting damages or safety concerns in a timely manner.
- Assist the Front Office Team with arrivals, departures, and concierge requests.
- Complete basic functions in Opera and Golden applications.
- Follow proper payroll, uniform, and key sign-out procedures.
- Deliver and pick-up guest request items in a timely manner as necessary.
- Utilize Hotsos and radio for communications with hotel staff.
- Offer assistance to guests when requested.
- Assist guests with basic housekeeping needs outside of housekeeping hours.
- Maintain a good working relationship with other employees.
- Safely and properly operate a golf cart for transportation of guests and supplies.
- Assist guests with luggage and/or introducing them to their unit upon check-in.
- Handle and report any accident immediately, no matter how minor.
- Always conduct oneself in a professional manner to reflect the high standards of Four Seasons.
- Respond properly in any hotel emergency or safety situation.
- Perform other tasks or projects as assigned by hotel management and staff.
- Maintain the cleanliness of guest areas including exterior walkways.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
