Detalhes do emprego
Service Engineer- Elevators & Moving Systems
Dubai, United Arab Emirates | Posted on 06/13/2024 Responsibilities:- Accountable for customer satisfaction through quality of service and precise communication.
- Accountable for equipment safety and performance.
- Accountable for selling service repairs.
- Accountable for resolving customer service quality complaints.
- Accountable for resolving customers invoicing complaints related to maintenance operations.
- Accountable for the end-users, the sites, and the technicians' safety.
- Accountable for the delivery of service according to the service contract requirements, the time limits, the AL-ARABIA quality standards, and the local regulations.
- Accountable for the control of the field operations costs and the profit margin.
- Accountable for service repairs sales.
- Accountable for managing the third-party inspections visits and follow-up actions.
- Validates the service contract technical terms with the salesperson.
- Accountable for supporting the maintenance of any third-party equipment coming into the maintenance base.
- Responsible for helping the call centre agent solve technician call-out assignment conflicts (priorities & trouble shooters fitter schedule).
- Accountable for solving and closing the open call-outs and reacting in case of stopped equipment and/or safety issues.
- Accountable for reducing the call-outs in his area.
- Accountable for the timely completion of the planned maintenance visits.
- Accountable for the planned maintenance scheduling and optimized routing.
- Responsible for investigating accidents and following company policy on evidence custody and internal reporting.
- Responsible for the control and authorization of overtime.
- Accountable for the performance of his assigned technicians.
- Accountable for maintenance technicians' motivation and competence development.
- Accountable for determining and checking technicians' performance objectives.
- Accountable for communication to his technicians & conducting the weekly tool box meeting.
- Accountable for managing technician annual leave, absences, and back-up, and call-out technician scheduling.
- Accountable for technician timesheet validation prior to payroll.
- Accountable for equipment assignment to technician and technician workload balancing.
- Responsible for defining the technician capacity need and for the technician hiring and selection process.
- Accountable for defining, authorizing replacement, managing technician’s tools, vans, phone, and instruments.
Requirements
· Bachelor’s Degree in Engineering. · 5-12 years experience in the same field. · Engineering standards and codes of practice. · Contract and commercial knowledge. · Team leadership. · Procurement and selling skills. · Ability to plan, organize, lead, and monitor team efforts to their successful completion. · Excellent in English Language, Arabic would be an advantage. #J-18808-LjbffrApply safely
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Hiring company
Juma Al Majid Holding Group
-
AED 116
AED 833Duração: Upto 22 Hours -
Level 2 Certificate in Car Maintenance Alpha AcademyAED 92
AED 1,469Duração: Upto 8 Hours
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