CRM Data Support Analyst (Contract)

Responsibilities:

• Serve as the primary point of contact for CRM-related issues escalated by the IT team
• Provide expert assistance in resolving escalated CRM matters and ensuring swift and effective solutions
• Utilize in-depth knowledge of the Salesforce CRM system to troubleshoot and address complex issues promptly
• Collaborate closely with the IT team to streamline issue resolution processes.
• Handle routine BAU support tasks

• Over 3 years of relevant work experience in data/ CRM
• Background in data analysis to provide meaningful insights and solutions
• Proficiency in Salesforce CRM system and familiarity with its functionalities
• Strong communication skills to effectively liaise with the IT team and users
• Exceptional problem-solving abilities to address challenges efficiently
• Experience in handling routine BAU support tasks
• Proficiency in Cantonese and En"]) self.__next_f.push([1,"glish; knowledge of Mandarin is desirable.