Quality Assurance Manager - Operations

At ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plans for their families and future. ASB is seeking an experienced and strategic Quality Assurance Manager - Operations to lead our Financial Crime Operations team. This role is pivotal in ensuring the quality, compliance, and efficiency of our business processes. You will drive strategies to enhance operational performance, risk management, and regulatory adherence, fostering a high-performing QA team and implementing process improvements to bolster our financial crime prevention measures. Your key responsibilities will include:

• Maintain and enhance the quality, compliance, and efficiency of business processes within Financial Crime Operations.
• Develop and implement strategies to improve operational performance, risk management, and regulatory adherence.
• Ensure consistency in service delivery by maintaining quality assurance frameworks and best practices.
• Identify and escalate risk management and conduct issues, proposing areas for improvement.
• Lead and develop a high-performing QA team to ensure accurate and timely reviews, promoting a culture of compliance.
• Drive process improvements to increase efficiency, reduce risk, and enhance financial crime detection and prevention.
• Foster strong relationships with internal and external stakeholders, ensuring clear communication and collaboration in all QA activities.

Ngā mea kia whai angitū ahau? | What do I need to be successful?

• Proven experience in quality assurance, internal audit, or risk management, with progressive leadership responsibilities.
• Deep understanding of Financial Crime Operations, risk management methodologies, and regulatory compliance requirements.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make strategic decisions.
• Solid change management experience and the ability to implement process improvements smoothly.
• Excellent communication and presentation skills, capable of influencing stakeholders at all levels.
• Proficiency in quality assurance frameworks and a keen attention to detail.
• Preferred experience with data analysis tools and reporting platforms.

Te mahi ki ASB | Working for ASB ASB is grounded in our values (caring, integrity, passion, courage and united). They guide our day-to-day interactions with our team, customers and community. They are what makes ASB - ASB. We offer a flexible and supportive work environment as well as an open and inclusive culture; a place where we welcome and value your individuality, ideas and goals. We also have a wide range of market leading benefits including health insurance, banking benefits, 5 days "you do you leave" and a $500 "your choice" benefit which is renewed annually. To find out more, click here. If you're a strategic leader with a passion for quality assurance and financial crime prevention, we want to hear from you. Apply now to make a difference at ASB Bank. Me pēhea te tono | How to apply? For more information on responsibilities and requirements see the attached position description, please note that all applications must be received via our careers site online. If this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you! Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas. #J-18808-Ljbffr